Heidi Paiz
Austin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Interim Acting Director
La Petite Academy Inc.
08.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Director
La Petite Academy Inc.
02.2023 - 08.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Oversaw purchasing and organization of food order, classroom supplies, diaper order inventory.
- Led team of 11 to 15 learning professionals in special projects and daily operations.
Lead Infant Room Teacher
La Petite Academy Inc.
02.2019 - 02.2023
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
- Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
- Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
- Maintained confidentiality of children, family information and staff.
- Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gathered materials and resources to prepare for lessons and activities.
Team Lead
La Petite Academy Inc.
01.2019 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Assistant Director
KinderCare Learning Centers
01.2006 - 12.2017
- During this time I was Acting Director for two, six month periods of time while they were finding a new director or moving directors around.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Oversaw purchasing and organization of food order, classroom supplies inventory.
- Led team of 15 learning professionals in special projects and daily operations.
Education
CDA 2022 To 2024
Council of Professional Recognition
2024
High School Diploma -
Julesburg High School
Julesburg, CO05.1990
Skills
- Customer Service
- Budget Management
- Fiscal Management
- Business Development
Timeline
Interim Acting Director
La Petite Academy Inc.
08.2023 - Current
Assistant Director
La Petite Academy Inc.
02.2023 - 08.2023
Lead Infant Room Teacher
La Petite Academy Inc.
02.2019 - 02.2023
Team Lead
La Petite Academy Inc.
01.2019 - 02.2023
Assistant Director
KinderCare Learning Centers
01.2006 - 12.2017
CDA 2022 To 2024
Council of Professional Recognition
High School Diploma -
Julesburg High School
Similar Profiles
Tadaisa AugburnTadaisa Augburn
Assistant Teacher at La Petite Academy Inc.Assistant Teacher at La Petite Academy Inc.
MALIA BAKERMALIA BAKER
Lead Early Childhood Educator / Float at La Petite AcademyLead Early Childhood Educator / Float at La Petite Academy
Phoebe SvedbergPhoebe Svedberg
Lead Teacher at La Petite AcademyLead Teacher at La Petite Academy
Mary "Libby" TIndellMary "Libby" TIndell
Assistant Director at La Petite Academy Inc.Assistant Director at La Petite Academy Inc.
Sadia AhmedSadia Ahmed
Teacher at Green Flag Public SchoolTeacher at Green Flag Public School