Heidi Palomar
Provo
Summary
Dynamic customer service professional with extensive experience at Tesla, excelling in high-volume environments. Proven ability to resolve complex issues while maintaining exceptional communication and documentation accuracy. Skilled in team coordination and adept at leveraging technical proficiency to enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support S3
Tesla
Draper
06.2025 - Current
- Provide multi-channel customer support with clear communication and efficient issue resolution.
- Document interactions accurately and follow established procedures.
- Manage high call volume while maintaining professionalism and service quality.
- Identify and escalate safety or risk concerns when appropriate.
Customer Experience Specialist
Solex, LLC
Orem
10.2024 - 06.2025
- Served as primary contact for customer inquiries and service needs.
- Maintained organized records and ensured compliance with company policies.
- Built strong customer relationships through consistent communication and follow-through.
Branch Manager
Hertz
Provo
05.2023 - 10.2024
- Oversaw daily operations, customer service, and team performance.
- Conducted vehicle inspections and coordinated maintenance or repairs.
- Managed customer concerns, claims, and policy-related issues.
- Ensured compliance with company standards and operational procedures.
Store Manager
Dollar Loan Center
Provo
06.2021 - 04.2023
- Led hiring, training, scheduling, and performance management.
- Maintained accurate financial reporting and regulatory compliance.
- Resolved escalated customer issues and supported daily operations.
Administrative Assistant / Accounts Receivable
D & L Supply
Lindon
06.2019 - 05.2021
- Processed payments and maintained financial records.
- Organized filing systems and improved administrative workflows.
- Prepared reports to support leadership decision-making.
Skills
- Customer Service
- Communication
- Problem Solving
- Documentation Accuracy
- Administrative Support
- Team Coordination
- High-Volume Call Handling
- Organization & Time Management
- Adaptability
- Technical & Software Proficiency
Certification
Notary Public
Timeline
Customer Support S3
Tesla
06.2025 - Current
Customer Experience Specialist
Solex, LLC
10.2024 - 06.2025
Branch Manager
Hertz
05.2023 - 10.2024
Store Manager
Dollar Loan Center
06.2021 - 04.2023
Administrative Assistant / Accounts Receivable
D & L Supply
06.2019 - 05.2021