Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Heidi Palomar

Heidi Palomar

Provo,UT

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Hertz
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.

Manager

Dollar Loan Center
04.2020 - 09.2023
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Developed strategies for effective risk assessment, minimizing default rates on loans issued.

Warehouse Trainer

Rocky Mountain ATV
02.2018 - 05.2022
  • Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
  • Evaluated individual employee performance, providing constructive feedback aimed at enhancing skillsets while maintaining a professional tone throughout each interaction.
  • Kept detailed log of employee training progress and evaluated where necessary.
  • Streamlined warehouse processes by identifying areas needing improvement and implementing targeted training programs.

Education

Payson High School
Payson, UT
05.2020

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Employee Scheduling
  • Budgeting and finance
  • Microsoft Office expertise
  • Customer Service

Timeline

Assistant Manager

Hertz
11.2023 - Current

Manager

Dollar Loan Center
04.2020 - 09.2023

Warehouse Trainer

Rocky Mountain ATV
02.2018 - 05.2022

Payson High School

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Heidi Palomar