Heidi Pangratis
Waterford,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Michael Kors Rep/Lancome Counter Manager
Michael Kors/Macys
Albany, NY
01.2013 - 01.2016
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Residential Care Counselor
Hope House Addiction Services-Bette Center
Albany, NY
01.2011 - 12.2012
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Engaged in intervention techniques to deescalate aggressive and hostile behavior of residents.
- Counseled residents in group sessions to assist in overcoming dependencies and adjustments to life.
- Utilized software to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
Small Business Owner/Cooperstown Publishing
Owner
Schuyler Lake, NY
02.2002 - 10.2011
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Used business software packages to maintain files and administrative records.
- Frequently studied market to keep abreast of new industry trends.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Determined best courses of action for company based on regional market trends and demands.
- Maintained up-to-date administrative records to monitor operational conditions.
- Achieved financial savings through powerful cost reduction strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Built loyal account base and long-term business relationships with many accounts.
Education
Bachelor of Science - Psychology
The College of Saint Rose
Albany, NY05.2014
Associate of Science - Chemical Abuse Counseling
North Shore Community College
Danvers, MA05.2009
Associate of Arts - Art Therapy
Dean Junior College
Franklin, MA05.1976
Skills
- Computer Proficiency and Microsoft Office Suite
- Excellent Written and Verbal Communication
- Goal-Driven
- Counseling Program Development
- Client Needs Assessment
- Crisis Situations
- Therapeutic Interventions
- Recreational Activities
- Individual and Group Therapy
- Case File Management
- Group Activities
- Business Management and Development
- Records Organization and Management
- Balance Sheets
- Database Maintenance
- Inventory Tracking and Management
Timeline
Michael Kors Rep/Lancome Counter Manager
Michael Kors/Macys
01.2013 - 01.2016
Residential Care Counselor
Hope House Addiction Services-Bette Center
01.2011 - 12.2012
Small Business Owner/Cooperstown Publishing
Owner
02.2002 - 10.2011
Bachelor of Science - Psychology
The College of Saint Rose
Associate of Science - Chemical Abuse Counseling
North Shore Community College
Associate of Arts - Art Therapy
Dean Junior College
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