Heidi Pedersen
Eugene,OR
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Pre-Registration Specialist
Providence Health and Services
11.2017 - Current
- Direct patient contact, verifying information such as contact information, emergency numbers and insurance information before going in for hospital appointments ensuring all aspects of their visit go as smoothly as possible before and after they are with us.
- Evaluating patient coverage, verifying active dates and coverage plan
- Processing payments and co-pays for patient visits
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted with staff training to enforce quality, safety and HIPPA guidelines.
Lead Counter Agent
Thrifty Car Rental
11.2015 - 11.2017
- Warmly welcomed customers upon approaching counter and filling reservations and walk in customers.
- Professionally answered telephones and responded to customer inquiries.
- Performed arithmetic functions handling cash, close checks and balance register.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Liaised between customers and staff.
- Identified issues and developed solutions to improve quality control.
Customer Service
Pup Scrub
03.2014 - 08.2015
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered incoming calls from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
General Studies associates -
Mt. Hood Community College
High School Diploma -
Gresham High School
Gresham, OR06.2013
Skills
- Interpersonal Skills Able to get along well with co-workers and accept supervision
- Customer Service - Friendly and outgoing personality
- Communications Good written and verbal presentation skills Use of proper grammar and clear speaking voice Clean and professional appearance
- Flexible Willing to try new things and interested in improving efficiency on assigned tasks
- Expert in Epic
- Adaptability
- Conflict resolution
- Customer service
- Interpersonal skills
- Performance monitoring
- Time management
References
- Andrea Brown, Former Supervisor at Providence Hospitals, 971-678-5209, andrea_78brown@yahoo.com
- Jaren Post, Human Resources at Kaiser Permanente, 503-475-7567, Jaren.Post@kp.org
- Tami Terranova, Former Thrifty Car Rental Location Manager, 1 435-229-6987, tterranova@live.com
- Eva Prior, Personal reference, 631-742-8838, Evapriorphoto@gmail.com
Timeline
Pre-Registration Specialist
Providence Health and Services
11.2017 - Current
Lead Counter Agent
Thrifty Car Rental
11.2015 - 11.2017
Customer Service
Pup Scrub
03.2014 - 08.2015
General Studies associates -
Mt. Hood Community College
High School Diploma -
Gresham High School