Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Heidi Perreault

Saint Cloud,Minnesota

Summary

Dynamic Technical Writer with a proven track record at Anderson Trucking Services, Inc., adept at process development and refinement. Recognized for exceptional written communication and analytical skills, I excel in creating clear SOPs and strategic content, enhancing operational efficiency and compliance across diverse platforms.

Overview

13
13
years of professional experience

Work History

Technical Writer/BA

Anderson Trucking Services, Inc.
11.2023 - Current
  • Mapped and documented task processes using Visio and Microsoft Word, improving clarity and accessibility of procedural guidelines for end users
  • Executed writing and editing tasks for various documentation needs, supporting effective communication of technical information
  • Collaborated with SMEs to record and refine Standard Operating Procedures (SOPs) across various departments, ensuring accuracy and adherence to best practices
  • Authored IT Disaster Recovery Plan
  • Coordinated testing activities and managed issues tracking to ensure reliability of documented processes

Technical Copywriter

Icario
05.2021 - 03.2023
  • Strategized and wrote content for healthcare campaigns
  • Created and adapted copy for omnichannel channels, ensuring consistent messaging across SMS, Email, Web, Print, IVR
  • Developed white-label products that streamlined content creation processes
  • Led process-mapping initiatives to enhance workflow for Content Team
  • Developed Content Team SOPs and training materials
  • Reviewed material for general QA, reading level scores, and regulatory compliance
  • Earned Trailblazer Award for outstanding contributions to projects in 2022

Managing Editor

Sights on Service
11.2019 - 11.2020
  • Edited thousands of business audits per week for grammar, accuracy, and client standards
  • Led team of editors to achieve consistent quality in published content.
  • Coordinated assignments for editing team to optimize workflow and meet deadlines.
  • Strategized and developed marketing copy for social media
  • Researched and executed social media marketing plan
  • Developed business documentation and promotional materials to enhance brand messaging.

Technical Writer

Wells Fargo
06.2019 - 11.2019
  • Gathered requirements from stakeholders to define project scope and ensure alignment with objectives.
  • Interviewed SMEs to ensure thorough material coverage
  • Composed and edited SOPs in compliance with financial regulations and company policy
  • Documented detailed instructions for desktop procedures to enhance user understanding and compliance.
  • Managed documents and collaborated using SharePoint, Documentum, Adobe Acrobat, and MS Suite to streamline workflows.

Technical Writer (Independent Contractor)

12.2018 - 05.2019
  • Wrote and edited instructions for use (IFU), software documentation, business-facing documents, communications, and materials according to client standards
  • Collaborated with SMEs to document technical and mechanical concepts and procedures
  • Facilitated stakeholder meetings to gather requirements and define project scope

Technical Editor

Business Efficacy
03.2018 - 12.2018
  • Edited internal and external documentation to enhance accuracy, clarity, and flow
  • Developed SOPs for content production and distribution to streamline processes
  • Designed graphics for print and digital materials to support company branding
  • Coordinated with print vendors to ensure accurate and timely delivery of materials

Grants Director

Central Minnesota Art Co-op
05.2014 - 10.2015
  • Researched, compiled, and composed grant proposals, securing funding for organizational projects
  • Collaborated with board members to develop and implement fundraising strategies
  • Established and nurtured donor relationships, enhancing support for organizational initiatives
  • Strategized and developed marketing content for company website, social media, and promotional materials
  • Assisted clients in developing portfolios and biographical content

Copywriter/Marketing

Link Foundation
02.2013 - 05.2014
  • Developed promotional material and communications for consumer and B2B audiences
  • Conducted target market research to inform strategic marketing initiatives
  • Collaborated with stakeholders to define project scope and gather requirements

Education

BA - English (Rhetoric), Minor in Communication Studies (Conflict Resolution)

St. Cloud State University
St. Cloud, MN
12-2012

Skills

  • Technical documentation tools
  • Research and analytical skills
  • Flowcharting techniques
  • Content management systems
  • Technical concept comprehension
  • Mac and Microsoft proficiency
  • Office Suite
  • Google Workspace
  • Advanced problem solving
  • Process refinement
  • Written and verbal communication

Timeline

Technical Writer/BA

Anderson Trucking Services, Inc.
11.2023 - Current

Technical Copywriter

Icario
05.2021 - 03.2023

Managing Editor

Sights on Service
11.2019 - 11.2020

Technical Writer

Wells Fargo
06.2019 - 11.2019

Technical Writer (Independent Contractor)

12.2018 - 05.2019

Technical Editor

Business Efficacy
03.2018 - 12.2018

Grants Director

Central Minnesota Art Co-op
05.2014 - 10.2015

Copywriter/Marketing

Link Foundation
02.2013 - 05.2014

BA - English (Rhetoric), Minor in Communication Studies (Conflict Resolution)

St. Cloud State University
Heidi Perreault