Heidi Perreault
Saint Cloud,Minnesota
Summary
Dynamic Technical Writer with a proven track record at Anderson Trucking Services, Inc., adept at process development and refinement. Recognized for exceptional written communication and analytical skills, I excel in creating clear SOPs and strategic content, enhancing operational efficiency and compliance across diverse platforms.
Overview
13
13
years of professional experience
Work History
Technical Writer/BA
Anderson Trucking Services, Inc.
11.2023 - Current
- Mapped and documented task processes using Visio and Microsoft Word, improving clarity and accessibility of procedural guidelines for end users
- Executed writing and editing tasks for various documentation needs, supporting effective communication of technical information
- Collaborated with SMEs to record and refine Standard Operating Procedures (SOPs) across various departments, ensuring accuracy and adherence to best practices
- Authored IT Disaster Recovery Plan
- Coordinated testing activities and managed issues tracking to ensure reliability of documented processes
Technical Copywriter
Icario
05.2021 - 03.2023
- Strategized and wrote content for healthcare campaigns
- Created and adapted copy for omnichannel channels, ensuring consistent messaging across SMS, Email, Web, Print, IVR
- Developed white-label products that streamlined content creation processes
- Led process-mapping initiatives to enhance workflow for Content Team
- Developed Content Team SOPs and training materials
- Reviewed material for general QA, reading level scores, and regulatory compliance
- Earned Trailblazer Award for outstanding contributions to projects in 2022
Managing Editor
Sights on Service
11.2019 - 11.2020
- Edited thousands of business audits per week for grammar, accuracy, and client standards
- Led team of editors to achieve consistent quality in published content.
- Coordinated assignments for editing team to optimize workflow and meet deadlines.
- Strategized and developed marketing copy for social media
- Researched and executed social media marketing plan
- Developed business documentation and promotional materials to enhance brand messaging.
Technical Writer
Wells Fargo
06.2019 - 11.2019
- Gathered requirements from stakeholders to define project scope and ensure alignment with objectives.
- Interviewed SMEs to ensure thorough material coverage
- Composed and edited SOPs in compliance with financial regulations and company policy
- Documented detailed instructions for desktop procedures to enhance user understanding and compliance.
- Managed documents and collaborated using SharePoint, Documentum, Adobe Acrobat, and MS Suite to streamline workflows.
Technical Writer (Independent Contractor)
12.2018 - 05.2019
- Wrote and edited instructions for use (IFU), software documentation, business-facing documents, communications, and materials according to client standards
- Collaborated with SMEs to document technical and mechanical concepts and procedures
- Facilitated stakeholder meetings to gather requirements and define project scope
Technical Editor
Business Efficacy
03.2018 - 12.2018
- Edited internal and external documentation to enhance accuracy, clarity, and flow
- Developed SOPs for content production and distribution to streamline processes
- Designed graphics for print and digital materials to support company branding
- Coordinated with print vendors to ensure accurate and timely delivery of materials
Grants Director
Central Minnesota Art Co-op
05.2014 - 10.2015
- Researched, compiled, and composed grant proposals, securing funding for organizational projects
- Collaborated with board members to develop and implement fundraising strategies
- Established and nurtured donor relationships, enhancing support for organizational initiatives
- Strategized and developed marketing content for company website, social media, and promotional materials
- Assisted clients in developing portfolios and biographical content
Copywriter/Marketing
Link Foundation
02.2013 - 05.2014
- Developed promotional material and communications for consumer and B2B audiences
- Conducted target market research to inform strategic marketing initiatives
- Collaborated with stakeholders to define project scope and gather requirements
Education
BA - English (Rhetoric), Minor in Communication Studies (Conflict Resolution)
St. Cloud State University
St. Cloud, MN12-2012
Skills
- Technical documentation tools
- Research and analytical skills
- Flowcharting techniques
- Content management systems
- Technical concept comprehension
- Mac and Microsoft proficiency
- Office Suite
- Google Workspace
- Advanced problem solving
- Process refinement
- Written and verbal communication
Timeline
Technical Writer/BA
Anderson Trucking Services, Inc.
11.2023 - Current
Technical Copywriter
Icario
05.2021 - 03.2023
Managing Editor
Sights on Service
11.2019 - 11.2020
Technical Writer
Wells Fargo
06.2019 - 11.2019
Technical Writer (Independent Contractor)
12.2018 - 05.2019
Technical Editor
Business Efficacy
03.2018 - 12.2018
Grants Director
Central Minnesota Art Co-op
05.2014 - 10.2015
Copywriter/Marketing
Link Foundation
02.2013 - 05.2014
BA - English (Rhetoric), Minor in Communication Studies (Conflict Resolution)
St. Cloud State University