Heidi Piccininni
Powell,OH
Overview
11
11
years of professional experience
Work History
Human Services Program Consultant
STATE OF OHIO -DPS
03.2021 - Current
- Oversee the functional operation of Emergency Medical Services Incident Reporting System (EMSIRS) and Ohio Trauma Registry (OTR)
- Analyze and create quarterly and annual Data reports for review of reporting compliance
- Act as liaison between State and Private providers for technical support
- Provide administrative support for Board committees, subcommittees, and workgroups.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Actively participated in industry conferences or events as a representative of the organization.
- Collaborated with cross-functional teams to develop comprehensive program strategies and plans.
- Developed strong relationships with clients, fostering trust and ongoing communication regarding program progress.
- Streamlined program implementation processes for increased efficiency and effectiveness.
Behavioral Healthcare Provider
STATE OF OHIO - ODRC
09.2019 - 03.2021
- Exceptional communication and interpersonal skills and ability to develop strong working relationships
- Partnered with healthcare teams to address care plan management, development and implementation.
- Enhanced healthcare team efficiency through effective communication and collaboration.
- Participated in quality and safety initiatives aimed at reducing adverse events, improving patient outcomes, and fostering a culture of accountability within the organization.
- Coordinated and integrated health care resources for community-based programs.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Actively advocated for patient rights while maintaining confidentiality in accordance with HIPAA regulations.
- Reduced patient readmission rates by implementing comprehensive discharge planning processes.
- Assisted with training and mentoring of new team members, promoting a culture of continuous learning and improvement within the organization.
- Facilitated weekly Group and Individual sessions with clients and staff.
CLINICAL LIAISON
Equitas Health
03.2017 - 08.2019
- Successfully Managed Large Client caseload including high acuity clients
- Conducted in depth Psychosocial Evaluations and recommended appropriate treatment
- Created treatment plans, including goal setting with clients
- Linked clients with internal and external resources
- Collaborated with Treatment Team to ensure client compliance and success
- Maintained client database, including entering new patient information.
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
PATIENT CARE COORDINATOR
SYNTERO/DUBLIN COUNSELING CENTER
01.2015 - 03.2017
- Conducted weekly evaluation of outcomes for care provided
- Ensured ethical and moral practices were carried out properly
- Maintained client database, including entering new patient information
- Verified Health Insurance and coverage for services and prescriptions.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Crisis Clinician
Netcare Access
01.2014 - 01.2015
- Developed rapport with diverse client populations by demonstrating empathy, active listening, and cultural sensitivity during crisis consultations.
- Enhanced client outcomes by providing timely and appropriate crisis intervention services.
- Increased community awareness of mental health resources by conducting outreach programs and presentations.
- Ensured continuity of care through effective communication with other service providers involved in clients'' treatment plans.
- Reduced hospitalization rates through effective assessment, intervention, and referral of clients in crisis situations.
- Advocated for clients'' needs within mental health system, working collaboratively with other providers to ensure optimal care delivery.
- Facilitated support groups to promote coping skills and foster resilience among clients.
- Provided psychoeducation on mental health issues for families, enhancing their understanding and involvement in treatment processes.
- Collaborated with law enforcement personnel during psychiatric emergencies to de-escalate volatile situations while ensuring safety of all parties involved.
- Collaborated with multidisciplinary teams for comprehensive care and improved treatment planning.
Education
Bachelor of Science - Social Work
Ashland University
Ashland, OH05.2015
Associate of Science - Nursing
North Central State College
Mansfield, Ohio05.2013
Skills
- Teamwork and Collaboration
- Business Analysis
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
Timeline
Human Services Program Consultant
STATE OF OHIO -DPS
03.2021 - Current
Behavioral Healthcare Provider
STATE OF OHIO - ODRC
09.2019 - 03.2021
CLINICAL LIAISON
Equitas Health
03.2017 - 08.2019
PATIENT CARE COORDINATOR
SYNTERO/DUBLIN COUNSELING CENTER
01.2015 - 03.2017
Crisis Clinician
Netcare Access
01.2014 - 01.2015
Bachelor of Science - Social Work
Ashland University
Associate of Science - Nursing
North Central State College
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