Heidi Pinkerton

• Managed conflict and negotiated resolutions between residents to prevent violence and ensure the safety of all individuals in the facility.
• Inspected rooms and conducted random searches of common areas.
• Observed resident behavior to prevent crime, escape attempts and other dangerous activities.
• Maintained resident logs and entered information into electronic offender record systems for regulatory monitoring.
• Instructed resident on work detail and oversaw work-site transportation.
• Served as a role model for resident by demonstrating positive behavior and promoting educational and vocational training programs.
• Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Participated in training sessions to stay current on best practices in corrections and emergency response.
• Enforced institutional policies and procedures to maintain order and security within the correctional facility.
• Detected potential threats and quickly defused conflicts.
• Maintained clear and open communications with facility areas to support safe operations.
• Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Received property from incoming residents, provided receipts and inspected items for contraband.
• Oversaw public areas and grounds to verify cleanliness and resident safety.
• Inspected rooms and other areas for contraband and safety hazards.
• Operated security control systems to monitor entrances, exits, and movement within the facility.
• Conducted headcounts to ensure that all residents were accounted for.
• Provided first response medical care in emergency situations until professional medical staff could take over.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Facilitated communication between residents and facility staff, including relaying requests and grievances.
• Assisted in the processing of new residents, including taking photographs, collecting personal information, and explaining facility rules.

Informed residents and visitors of rules, safety and security procedures and responsibilities.

• Ordered supplies and equipment needed for daily operations
• Organized and scheduled appointments for clients using software systems
• Analyzed financial reports on a monthly basis to identify areas of improvement in the business
• Performed administrative duties such as filing paperwork and responding to emails
• Resolved customer complaints quickly and efficiently while maintaining professionalism
• Ensured that all safety protocols were followed in the salon at all times
• Adhered to state laws and regulations regarding licensure, sanitation standards
• Created marketing strategies to increase clientele and expand the business
• Provided excellent customer service to ensure repeat business from satisfied clients
• Investigated new trends in beauty industry services to stay current with offerings available at the salon
• Monitored stock levels of products used in services offered at the salon
• Assessed inventory needs for hair care products, cosmetics
• On an ongoing basis
• Developed service packages for customers seeking a variety of treatments
• Maintained salon finances, including budgeting, payroll and bookkeeping
• Maintained relationships with vendors and suppliers who provide necessary items for running the salon
• Promoted special offers through social media platforms to attract new customers.

• Performed a variety of hair treatments such as coloring, highlighting, cutting, blow-drying, and styling
• Listened to client requests and followed instructions accurately to create desired looks
• Provided clients with advice on styling options and hair care products
• Maintained up-to-date knowledge of new trends in hairstyling techniques
• Confirmed appointments prior to scheduled time frames via phone calls or emails
• Adhered to safety protocols while performing hairstyling services
• Consulted with clients about their individual needs concerning style maintenance between visits
• Communicated effectively with customers to ensure satisfaction with services rendered
• Kept work area clean and organized at all times
• Provided exceptional customer service throughout the duration of each appointment
• Promoted additional services offered by the salon such as waxing or facials
• Educated clients on proper aftercare for their newly styled hair
• Ensured that all equipment was properly sanitized before use.