Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Heidi Pleso

Event management
Marstons Mills,MA
Heidi Pleso

Summary

Accomplished entrepreneur with a proven track record at Fiddlestixtrolley, showcasing exceptional skills in operations management and customer relationship management. Leveraged strategic planning and a strong work ethic to increase customer satisfaction and drive business growth. Excelled in building lasting relationships and implementing efficient business processes, contributing to significant profitability and operational efficiency.

Overview

29
years of professional experience

Work History

Fiddlestixtrolley

Owner/Operator
06.2011 - Current

Job overview

  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Implemented sustainable practices, reducing environmental impact.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Misaki Japanese Steakhouse And Sushi Bar

Front of the House
09.1996 - 12.2023

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Successfully operated in high-pressure settings.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Whistleberries

Owner
06.1996 - 11.2001

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Built business to a success and sold for prophet

Education

Gordon College
Wenham, MA

from Social Work

Salem State University
Salem, MA

from Social Work

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Sales negotiation
  • Personnel management
  • Staffing
  • Operations oversight
  • Inventory management
  • Strategic planning
  • Relationship management
  • Human resources
  • Budget development
  • Marketing strategy development
  • Business operations management
  • Client relationship management
  • Recruiting and hiring
  • Sales strategy development
  • Vendor negotiation
  • Pricing strategy development
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Customer-oriented
  • Schedule management
  • Safe driving practices
  • Order picking and processing
  • Safe driving
  • GPS and route planning
  • Transportation safety
  • Logistics planning

Accomplishments

    A successful business owner and long time employee of Misaki as a consistent side hustle. I have managed to survive Cape Cod's seasonal lifestyle by starting companies at a young age and building a name with long lasting network connections. I continue to move into the next phase of my career with a desire to naturally shift into the perfect position I know is waiting for me. Hoping to step away from ownership to provide my expertise in someone else's company. I am hoping to aquire new skills and continue to grow in exciting new experiences. I have the drive and passion for whatever comes next.

Timeline

Owner/Operator

Fiddlestixtrolley
06.2011 - Current

Front of the House

Misaki Japanese Steakhouse And Sushi Bar
09.1996 - 12.2023

Owner

Whistleberries
06.1996 - 11.2001

Gordon College

from Social Work

Salem State University

from Social Work

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Heidi PlesoEvent management