Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Heidi Pohl

Chicago,IL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Assistant to the Director of Admissions

VANDERCOOK COLLEGE OF MUSIC
07.2022 - Current
  • Manage and process all undergraduate and graduate applications to VanderCook College of Music (300-400 per year)
  • Communicate with prospects through email, phone, and text using CRM software; keeping detailed notes on communication and their progress as a prospect
  • Meet with students and parents to guide them through the admissions process; from starting their application to submitting their deposit
  • Build and maintain excellent relationships with student prospects through timely response to inquiries and going above and beyond to accommodate their requests
  • Present guided tours and answer detailed questions about the college and academic programs
  • Travel to college fairs, conferences, and classrooms each semester as official ambassador of the college to recruit students
  • Plan and execute Official Admissions events from start to finish: create invitations and confirmation forms, book rooms, create detailed schedules for visitors and staff, prepare and serve food, give official admissions tours, and more
  • Assign and manage weekly tasks for student worker, keeping track of their progress and guiding them through complex tasks
  • Data management throughout prospect cycle; maintained weekly reports and advised based on long and short term progress
  • Create and maintain detailed administrative processes and procedures to increase efficiency and accuracy

Administrative Assistant and Sales Associate

Seman Violins
12.2021 - 06.2022
  • Handled front desk responsibilities including answering phone calls, responding to emails, assisting customers, and booking appointments
  • Managed all customer rental accounts (1,000+ accounts) which included taking monthly payments, sending delinquency notices, and keeping detailed record of all account activities
  • Kept detailed account of shop stock, making orders as needed, receiving and organizing all stock, and creating SKU and barcodes for new items
  • Memorized dozens of product information and instrument history to accurately answer customer questions and make well-informed recommendations
  • Handled sales appointments from beginning to end which included recruiting customers, setting appointments, selecting instruments based on customer preferences and prior information, conducting sales appointments, and closing the sale
  • Assessed instruments for writing purchase and insurance appraisals.

Administrative Assistant and Sales Associate

Kenneth Stein Violins
09.2019 - 12.2021
  • Fulfilled the needs of customers by answering questions and scheduling appointments through email, phone calls, and at the front desk
  • Managed staff scheduling and productivity, trained and supervised new employees
  • Kept detailed account of all paper documentation, including hundreds of customer and vendor accounts
  • Created forms for daily office use using Microsoft Word and Excel
  • Kept precise record of inventory and stock, which included hundreds of instruments and products
  • Selected and showcased instruments and bows up to $10,000 for sales appointments.

Office Assistant

Elmhurst University
09.2019 - 06.2020
  • Responsibilities included filing and office organization, creating forms and posters, answering phone calls, sending and receiving mail, making copies for professors, and filling out forms.

Education

Bachelor of Music - Classical Performance

Elmhurst University
Elmhurst, IL
06.2022

High School Diploma -

Black River High School
Holland, MI
06.2018

Skills

  • Excellent written and oral communication skills
  • Highly attentive and detail orientated
  • Motivated self-starter
  • Quick and adaptive learner
  • Develops positive and cooperative relationships with colleagues
  • Excellent customer service
  • In-depth use and understanding of CRM software
  • Highly proficient in typing, organization, and planning
  • Highly proficient in Microsoft and Google software

Accomplishments

  • Elmhurst University Concerto Competition Winner, 2019
  • Norbert Mueller Concerto Competition Second Place Winner, 2018
  • Norbert Mueller Concerto Competition First Place Winner, 2016

Additional Information

References


Alivia Brooks

Assistant MECA Director

VanderCook College of Music

(219) 576-3590

abrooks@vandercook.edu


Paul Kubacki

Manager and Sales

Kenneth Stein Violins

(815) 383-0870

steinviolins@gmail.com


Taka Matsunaga

Director of Orchestras; Assistant Professor

Elmhurst University

(630) 617-3620

taka.matsunaga@elmhurst.edu

Timeline

Assistant to the Director of Admissions

VANDERCOOK COLLEGE OF MUSIC
07.2022 - Current

Administrative Assistant and Sales Associate

Seman Violins
12.2021 - 06.2022

Administrative Assistant and Sales Associate

Kenneth Stein Violins
09.2019 - 12.2021

Office Assistant

Elmhurst University
09.2019 - 06.2020

Bachelor of Music - Classical Performance

Elmhurst University

High School Diploma -

Black River High School

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Heidi Pohl