Heidi Powers
South Portland,ME
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Christmas Tree Shops. Skilled in problem-solving and critical thinking, with a commitment to detail. Excelled in multitasking across diverse roles, achieving significant improvements in client well-being and operational efficiency.
Overview
34
34
years of professional experience
Work History
Childcare Provider
Taiylor Wing / Brian Foss
South Portland, ME
08.2016 - Current
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Customer Service Coordinator
Christmas Tree Shops
Scarborough, ME
10.2009 - 07.2015
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
House Cleaner
Self
Portland, ME
06.1996 - 09.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Complete cleaning after construction and renovations.
- Cleaned vacated apartments and homes.
Caregiver, Special Needs
Glen Snow
South Berwick, ME
08.1990 - 06.1992
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Education
Medical Assisting
Southern Maine Community College
South Portland, MESkills
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Problem Resolution
Timeline
Childcare Provider
Taiylor Wing / Brian Foss
08.2016 - Current
Customer Service Coordinator
Christmas Tree Shops
10.2009 - 07.2015
House Cleaner
Self
06.1996 - 09.2008
Caregiver, Special Needs
Glen Snow
08.1990 - 06.1992
Medical Assisting
Southern Maine Community College