Heidi Probasco
North Sioux City,SD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Insurance Agent
Farmers Insurance Agency
06.2014 - 06.2025
- Developed customized insurance solutions aligning with client needs and risk profiles.
- Educated clients on policy options, coverage details, and claims processes to enhance understanding.
- Conducted thorough market research to identify competitive insurance products and emerging trends.
- Collaborated with underwriters to assess risks and determine appropriate policy terms and conditions.
- Implemented strategic marketing initiatives to expand client base and improve brand visibility.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Store Manager
Walgreens
06.2012 - 06.2014
- Trained and mentored staff to improve performance and ensure compliance with company standards.
- Directed daily operations to enhance customer satisfaction and drive sales growth.
- Implemented promotional strategies that increased foot traffic and boosted overall revenue.
- Conducted regular audits of store operations to ensure adherence to safety and operational guidelines.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
Walgreens
08.2007 - 06.2012
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and sales techniques.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, enhancing product placement and promotions effectiveness.
- Oversaw scheduling and staffing to maintain optimal coverage during peak hours.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Pharmacy Technician
Walgreens
08.2004 - 08.2007
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Maintained patient records, adhering to confidentiality and regulatory standards.
- Provided customer service by addressing patient inquiries regarding medications and health products.
- Processed insurance claims efficiently, minimizing delays in prescription fulfillment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Cashier
Walgreens
08.2002 - 08.2004
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues to ensure satisfaction.
- Managed cash drawer, maintaining balanced registers and preventing discrepancies.
- Restocked shelves and maintained store cleanliness to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Arts - Business Management
University of Nebraska, Lincoln
Lincoln, Nebraska, NE12-2007
Skills
- Client support
- Licensed insurance professional
- Professional conduct
- Quotes and sales
- Account management
- Regulatory compliance
- Operations management
- Marketing strategies
- Relationship building
- Policy Knowledge
Timeline
Insurance Agent
Farmers Insurance Agency
06.2014 - 06.2025
Store Manager
Walgreens
06.2012 - 06.2014
Assistant Store Manager
Walgreens
08.2007 - 06.2012
Pharmacy Technician
Walgreens
08.2004 - 08.2007
Cashier
Walgreens
08.2002 - 08.2004
Bachelor of Arts - Business Management
University of Nebraska, Lincoln
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