Heidi Quezada-Anaya
Santa Ana,CA
Summary
A highly motivated professional with a solid background in property management. Bringing over ten years of experience in management operations within fast-paced environments. Familiar with all aspects of daily business operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Property Manager
Property Management Advisors
01.2019 - Current
- Manage a portfolio of 628,213 square feet
- Work with the owner to identify property goals and objectives
- Implement effective cost control, revenue maximization, and delinquency management
- Budget and CAM REC preparation
- Monitor and manage monthly operating budgets and prepare monthly reports on P&L variances
- Train and motivate associates to achieve company goals
- Oversee capital expenditure improvements
- Maintain properties to ensure they always look their best
Property Coordinator
Coreland Companies
08.2017 - 12.2018
- Primary point of contact between tenants, vendors, and clients
- Assist with budget preparation, tax and insurance billing, and CAM reconciliations
- Assist with monthly property operating reports
- Review/process invoices for payment
- Insurance verification
- Gross Sales tracking
- Collections of accounts receivable
- Arrange property maintenance, upkeep, and service
- Compose routine tenant/vendor correspondence
- Abstract lease agreements
- Generate and track tenant billable charges
Assistant Property Manager
Kodash, Inc.
06.2012 - 06.2017
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Kept accurate records of all resident and tenant correspondence
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance
Education
Associate degree - Human Services Management
University of Phoenix
01.2012
Skills
- Financial Management
- Property Management
- Customer Service Relations
- Proficient in MS Office suite, including Word, Excel, and PowerPoint
- Budget management
- Project management
- Problem-solving
- Poised under pressure
- Staff training & coaching
- Tenant relations
Certification
California Real Estate License, DRE #02062461
Languages
Spanish
Native or Bilingual
Timeline
Associate Property Manager
Property Management Advisors
01.2019 - Current
Property Coordinator
Coreland Companies
08.2017 - 12.2018
Assistant Property Manager
Kodash, Inc.
06.2012 - 06.2017
Associate degree - Human Services Management
University of Phoenix
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