Heidi Rayburn
Eureka,CA
Summary
Skilled Customer service representative with 14 years of experience in diverse roles, including retail and healthcare. Proven ability to support clients effectively, enhance customer satisfaction, and manage team dynamics. Experienced in training staff and fostering positive interactions, with a strong background in special education and behavioral health. Committed to delivering exceptional service and improving operational efficiency in fast-paced environments. I did take a break from working to be home with my children . But even then I sold pampered chef for side gig. Authorized to work in the US for any employer
Overview
25
25
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Dollar Tree
Eureka, CA
08.2024 - Current
- Collaborated with team members to unload delivery trucks and sort merchandise according to department specifications
- Implemented a systematic approach to organizing stockroom, optimizing space utilization and improving overall efficiency
- Assisted customers in locating items within the store, providing friendly and knowledgeable service
- Followed established safety protocols while handling hazardous materials or operating equipment
- Communicated effectively with supervisors regarding any issues or concerns related to stocking activities or product availability
Toni 24hr
Toni's 24 hr
Arcadia, CA
03.2024 - 07.2024
- Orders scheduling cashier cleaning ordering people skills
Therapeutic Support Staff
ABC DAY PROGRAM
Ukiah, CA
05.2011 - 08.2017
- Support mentally disabled adults with daily living
CNA - Certified Nursing Assistant
Post accurate
Ukiah, CA
04.2011 - 02.2015
- Cleaned patient, change bedding Vitale check clean up areas feed change bed pans actives appointments visits
Stay at Home Mom
Home maker
Willits, CA
03.2007 - 05.2011
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
- Served as an advocate for clients' rights and ensured they received respectful treatment from others
CSR - Customer Service Representative
Rexall pharmacy
Willits, CA
05.2006 - 12.2010
- Cashier filling orders customer service. Helping stock shelves.
Waitress/Hostess
Perko's Cafe
Willits, CA
04.2001 - 07.2004
- Server customer service training payroll hours scheduling.
Education
Bachelor of Science - Social Work
College of The Redwoods
Eureka, CAHigh school diploma - undefined
Oroville High School
Oroville, CA04.2025
Butte college - Business
Butte College
Oroville, CA06.2007
Skills
- Cash handling
- Bartending
- Stocking
- Merchandising
- Food handling
- Autism Experience
- Load & unload
- Special Education
- Sales
- Customer service
- Behavioral Health
- Management (10 years)
- Food industry
Certification
Food Handler Certification
Awards
C.N.A license, Certified nurse assistant
Additional Information
I am very out going love meeting new people and learning new things I’m friendly hard working Im punctual and dependable
Timeline
Overnight Stocker
Dollar Tree
08.2024 - Current
Toni 24hr
Toni's 24 hr
03.2024 - 07.2024
Therapeutic Support Staff
ABC DAY PROGRAM
05.2011 - 08.2017
CNA - Certified Nursing Assistant
Post accurate
04.2011 - 02.2015
Stay at Home Mom
Home maker
03.2007 - 05.2011
CSR - Customer Service Representative
Rexall pharmacy
05.2006 - 12.2010
Waitress/Hostess
Perko's Cafe
04.2001 - 07.2004
High school diploma - undefined
Oroville High School
Butte college - Business
Butte College
Bachelor of Science - Social Work
College of The Redwoods