Summary
Overview
Work History
Skills
Affiliations
Certification
References
Timeline
Generic

Heidi Readel

Roy,WA

Summary

Detail-oriented office manager with over 20 years of experience in managing operations and payroll processing. Proven ability to enhance workflow, streamline processes, and deliver exceptional customer service. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Construction site: permits, locates, ordering materials needed for job sites, human resources, and safety compliance. All payroll taxes, audits, vehicle tabs, tonnage, and insurance. Rental and flip house record keeping and management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Manager

Pelland Enterprises, LLC
Puyallup, Washington
08.2003 - Current
  • Managed daily office operations and administrative tasks efficiently.
  • Oversaw office supplies inventory and procurement processes regularly.
  • Developed and maintained filing systems for documents and records.
  • Communicated with vendors to ensure smooth service delivery consistently.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided training to new hires on office policies and procedures.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Organized company events including holiday parties, team building activities .
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Maintained confidential records relating to personnel matters.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Researched and prepared reports required by management or governmental agencies.
  • Delivered documentation to various departments for project approvals and inspections.
  • Coordinated permit applications with local government agencies for compliance.
  • Communicated with contractors to gather necessary information for permits.
  • Reviewed plans and specifications to verify permitting requirements.
  • Scheduled inspections with local authorities for compliance with applicable laws and regulations.
  • Attended meetings with municipal officials to discuss proposed projects requiring special permitting.
  • Examined building plans and blueprints to determine permit requirements.
  • Handled resident complaints and expedited maintenance requests.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.

Skills

  • Office management
  • Payroll processing
  • Data entry
  • Attention to detail
  • Customer service
  • Financial reporting
  • Organizational skills
  • Project management
  • Payroll and budgeting
  • Office administration
  • Account reconciliation
  • Bookkeeping
  • Human resources
  • Permit acquisition
  • Construction
  • License processing
  • Traffic control
  • Underground utility locating
  • Blueprint reading
  • Construction site experience
  • Property management
  • Tenant relations
  • Tenant and eviction laws
  • Adaptability and flexibility
  • Sale and rental recordkeeping

Affiliations

  • Spending time with family
  • Camping / Hiking
  • Gardening and farm animals

Certification

  • Notary Public

References

References available upon request.

Timeline

Office Manager

Pelland Enterprises, LLC
08.2003 - Current

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Heidi Readel