Heidi Reeves
Phillipsburg,MO
Summary
Strategic Community Support Specialist with strong background in crisis intervention and management. Skillfully built support networks comprised of diverse healthcare providers and businesses, supporting community needs.
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
14
14
years of professional experience
Work History
Custodial Specialist
Fulson Housing Group
04.2022 - Current
- Enhanced cleanliness and safety by implementing efficient custodial practices in various facilities.
- Reduced maintenance costs by conducting regular inspections and addressing issues proactively.
- Streamlined cleaning processes for increased productivity and improved facility appearance.
- Maintained a high standard of sanitation with the use of appropriate cleaning chemicals and equipment.
- Provided excellent customer service, addressing inquiries and resolving concerns related to facility cleanliness promptly.
Community Support Specialist
Pathways Behavioral Health
10.2009 - 05.2011
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Collaborated with multidisciplinary teams for comprehensive service delivery and improved client outcomes.
- Developed effective communication strategies to facilitate understanding between clients and their support networks.
- Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.
- Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Facilitated community outreach to expand participation and support.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Coordinated with different service providers to meet clients' individual needs.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Trained new staff members in best practices for community support work while promoting a culture of empathy and professionalism.
Education
Bachelor of Science - Psychology/Criminal Justice
Drury University
Lebanon, MO12.2007
Skills
- Strong Work Ethic
- Client Communication
- Problem-Solving
- Customer service-focused
Timeline
Custodial Specialist
Fulson Housing Group
04.2022 - Current
Community Support Specialist
Pathways Behavioral Health
10.2009 - 05.2011
Bachelor of Science - Psychology/Criminal Justice
Drury University
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