Heidi Reichrath
Cincinnati,OH
Summary
Looking for a interior design position with room for growth. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Design Consultant
Floor & Decor
11.2024 - Current
- Designed rooms for customers with tile, stone, Laminate Vinyl Plank, and hardwood.
- Drafted rooms using Maticad tile planner and presented them to customers.
- Contributed towards team and store sales goals.
- Provided excellent customer service to clients
Fraud Associate
FIS Global
04.2020 - 10.2024
- Confirming transactions with cardholders
- Using sound judgement to detect fraud
- Working as a team
- Excellent Communication
- Reviewing financials and documentation
Customer Service/Billing Rep
Spectrum Cable
02.2018 - 02.2019
- Provided excellent customer to service to clients making sure to understand concerns and verifying all pertinent information.
- Exceeded call center metric standards.
Nanny
Hsu Children
04.2015 - 02.2018
- Cared for the daily activities of 3 children, current ages - two nine year olds and a ten year old.
- All meals, transportation, appointments, education and scheduling.
Kitchen and Bath Designer
Lifestyle Kitchen Designs
04.2017 - 06.2017
- Provided excellent customer service for customers, met with them at office and in the home to assess lifestyle needs for kitchens and baths.
- Followed service all the way through to ensure satisfaction.
- Filled in as receptionist frequently while an employee was out sick, performing both positions.
Design Sales Associate
Furniture Fair
11.2015 - 02.2016
- Direct contact with customers to design and order furniture and ensure positive experience during entire process with customer.
Flooring Sales Specialist
Home Depot
11.2014 - 04.2015
- Specialized in flooring and window needs. Calculated square footage and estimates. Service after the sale. Determined Specialty department sales and customer service. Established relationships with customers.
Project Specialist Interiors
Lowe's Home Improvement
12.2013 - 05.2014
- Outside sales position, I coordinated with clients, general contractor, kitchen designers, and all internal departments to design and execute the remodel of kitchens, bathrooms, and storage spaces in 20/20. Coordinated Project with contractor, including full document and project binder.
- Skills- Microsoft Office Suite, Revit Architecture, AutoCAD, Sketch up, Hand and computer rendering, branding, Adobe Photoshop, In Design and Illustrator.
Education
Bachelor of Fine Arts - Interior Design
01.2013
Bachelor of Sciences - Psychology
01.1993
Skills
- Photography
- Furniture design
- Microsoft Outlook
- Revit
- Branding
- Merchandising
- Typography
- Relationship management
- Adobe Photoshop
- Logo Design
- Presentation Skills
- Outside Sales
- CAD
- Microsoft Publisher
- Project management
- Drafting
- Sales
- Construction
- Marketing
- Windows
- Adobe Illustrator
- Communication skills
- Interior design
- Call Center
- Sketchup
- Stakeholder relationship building
- Customer Service
- Management
- Secretarial
- Project coordination
- Customer Support
- Space planning
- Microsoft Office
- Supervising experience
- Illustration
- Graphic Design
- Procurement
- Microsoft Powerpoint
- Microsoft Excel
- Events management
- Leadership
- Adobe Creative Suite
- AutoCAD
- Accounting
- Microsoft Word
- Adobe InDesign
- Event planning
- Color theory
- Fraud
Certification
- Driver's license
- June 1987 to Present
- Good driving record. No tickets for 7 years
Timeline
Design Consultant - Floor & Decor
11.2024 - Current
Fraud Associate - FIS Global
04.2020 - 10.2024
Customer Service/Billing Rep - Spectrum Cable
02.2018 - 02.2019
Kitchen and Bath Designer - Lifestyle Kitchen Designs
04.2017 - 06.2017
Design Sales Associate - Furniture Fair
11.2015 - 02.2016
Nanny - Hsu Children
04.2015 - 02.2018
Flooring Sales Specialist - Home Depot
11.2014 - 04.2015
Project Specialist Interiors - Lowe's Home Improvement
12.2013 - 05.2014
Art Institute of Ohio Cincinnati - Bachelor of Fine Arts, Interior Design
University of Cincinnati - Bachelor of Sciences, Psychology