Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Reilly

Spokane,WA

Summary

Energetic Customer Service/Manager/Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Overview

20
20
years of professional experience

Work History

Banker/Teller

Spokane Tribe Casino
05.2021 - 03.2022
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained stro
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients. Added appropriate tax forms required by state and federal regulations.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Cashier Team Lead

Safeway
01.2017 - 09.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.

Phone Bank Teller

Washington Mutual Bank
03.2005 - 09.2006
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Assistant Front Office Manager

Yokes
10.2018 - Current
  • Assisted in the recruitment process for front end staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Drafted employee work schedules to fill coverage gaps.
  • Increased repeat business through personalized guest interactions and exceptional service delivery.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.
  • Improved team performance by providing regular training on customer service techniques and hotel policies.
  • Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
  • Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
  • Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.

Education

Not Complete - Nursing

Spokane Falls Community College
Spokane, WA

Skills

  • Customer Service
  • Cash Handling
  • Cash Management
  • Consumer Banking
  • Customer Service-Oriented
  • Team Coaching and Training
  • Money transfers
  • Know Your Customer
  • Bank Sales
  • Teller experience
  • Currency Exchanges
  • Workforce Management
  • Decision-Making
  • Multitasking
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Task Delegation
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating

Timeline

Banker/Teller

Spokane Tribe Casino
05.2021 - 03.2022

Assistant Front Office Manager

Yokes
10.2018 - Current

Cashier Team Lead

Safeway
01.2017 - 09.2018

Phone Bank Teller

Washington Mutual Bank
03.2005 - 09.2006

Not Complete - Nursing

Spokane Falls Community College

Similar Profiles

CREATE PROFILE
Heidi Reilly