Heidi Reller
Eugene,OR
Summary
Motivated student with leadership experience in coaching, customer service, and competitive athletics, complemented by hands-on exposure to law enforcement through internships and shadowing. Skilled in conflict resolution and maintaining composure under pressure. Pursuing a B.A. in General Social Sciences, focusing on crime, law, and society, while actively participating in Army ROTC.
Overview
3
3
years of professional experience
Work History
Assistant Coach
Marple Newtown High School
Newtown Square, US
08.2025 - 10.2025
- Led practice sessions
- Implemented strategies that improved team performance in competitions
- Developed game plans
- Analyzed opponents' strategies
- Customized feedback for players
- Conducted targeted practice drills that developed specific skills for players
- Assessed team readiness
- Regularly monitored player progress to tailor training and support
- Maintained player development tracking systems
- Coordinated with the strength and conditioning team
- Offered active support to the Head Coach
- Managed daily communication with parents
- Mentored underclassmen athletes
- Provided adjustments in-game
- Collaborated with the Head Coach in fundraising activities
Hostess
P.J. Whelihan's Pub + Restaurant
Newtown Square, US
05.2025 - 09.2025
- Managed seating for parties over 20
- Balanced customer preferences with available seating to optimize guest experience
- Improved guest seating rotation
- Proactively resolved seating conflicts to enhance flow and satisfaction
- Demonstrated strong conflict-resolution skills
- Used conflict de-escalation techniques for dissatisfied walk-ins
- Balanced workload evenly during peak dining times
- Managed competing tasks effectively
- Ensured front entryway cleanliness
- Maintained supply levels for uninterrupted service
- Managed takeout orders, reservations, and walk-ins
- Collaborated with the management team
- Communicated table status updates to senior management for efficient operations
- Addressed dietary and accessibility needs
Cashier/Receptionist
Synergy Volleyball Club
King of Prussia, US
02.2025 - 05.2025
- Identified and addressed customer needs during interactions
- Directed incoming customer inquiries via phone, email, and in-person
- Implemented strategies to reduce wait times during peak hours
- Fostered a welcoming environment for customers
- Cross-trained in multiple roles
- Orchestrated front desk operations during peak hours
- Maintained cleanliness and organization at the front desk
- Opened and closed the cash register
- Counted and verified cash totals
- Ensured accuracy down to the cent
- Conducted daily reconciliation of cash transactions
- Balanced closing end-of-day sales totals
- Provided actionable suggestions for service improvement based on customer feedback
- Based recommendations on customer needs
- Collaborated with support staff
- Managed inventory levels
- Trained three new hires in register operations
- Consistently met sales goals
- Ensured seamless coordination for tournaments
Assistant Coach
Dynamic Volleyball Academy
Broomall, US
12.2024 - 04.2025
- Conducted structured practice sessions to enhance player skills
- Developed strategies to enhance team performance through targeted training
- Implemented individualized plans to improve player performance based on assessments
- Provided customized feedback to players to support skill development and growth
- Facilitated drills
- Assessed team readiness
- Analyzed opponents' strategies
- Provided adjustments in-game
- Enhanced the versatility of athletes
- Highlighted areas for improvement
- Managed team travel operations
- Managed daily communication with parents
- Mentored underclassmen athletes
- Offered active support to the Head Coach
- Directed team-building activities
- Developed game plans
Cashier
So Fun Frozen Yogurt Wayne
Saint Davids, US
09.2022 - 01.2023
- Handled cash, credit, debit, and gift card payments
- Balanced cash drawers at end of shifts
- Performed daily cash drawer analysis
- Provided quick, reliable calculations of till discrepancies
- Facilitated reduction of cash handling discrepancies through careful transaction monitoring
- Ensured all transactions were recorded accurately
- Resolved customer complaints promptly
- Developed rapport with regular customers
- Managed operations during peak hours, ensuring smooth and efficient customer service
- Organized the front-end display
- Ensured popular items are restocked
- Assisted with inventory rotation
- Guided new hires in store procedures, enhancing their onboarding experience
- Maintained effective communication with supervisors
- Collaborated with management
- Exhibited proficient time management
- Contributed to timely store financial reporting
Education
Bachelor of Arts - General Social Sciences: Crime, Law, Society
University of Oregon
Eugene, OR01.2029
High School -
Marple Newtown High School
Newtown Square, PA01.2025
Skills
- Leadership
- Conflict Resolution
- Adaptability
- Time management
- Customer service
- Data-driven decision making
- Upselling and Cross-Selling
- Multitasking in high-volume environments
- Collaborating with management teams
- Team leadership and delegation
- Decisive in high-pressure situations
Timeline
Assistant Coach
Marple Newtown High School
08.2025 - 10.2025
Hostess
P.J. Whelihan's Pub + Restaurant
05.2025 - 09.2025
Cashier/Receptionist
Synergy Volleyball Club
02.2025 - 05.2025
Assistant Coach
Dynamic Volleyball Academy
12.2024 - 04.2025
Cashier
So Fun Frozen Yogurt Wayne
09.2022 - 01.2023
Bachelor of Arts - General Social Sciences: Crime, Law, Society
University of Oregon
High School -
Marple Newtown High School