Heidi Reyes
11130 Woodkirk Court, Rancho Cordova,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the position of Yard DutyRecreational Aide/Supervisor Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Youth Leader, Awana Club & Sunday School Teacher
First Baptist Church Of Rancho Cordova
01.1998 - 01.2013
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Assisted in designing youth programs to foster personal growth and leadership development.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Organized successful fundraising events, securing resources for youth programs.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Increased attendance at weekly meetings by implementing creative marketing strategies targeting local youths.
- Managed event planning logistics, ensuring successful execution of various youth activities and outings.
- Coordinated volunteer opportunities for participating youths, fostering a sense of community involvement and responsibility.
- Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
- Provided emotional support for struggling youths, including one-on-one mentoring sessions where appropriate.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Organized group activities and outings for youth and led weekly Bible study meetings.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
Customer Service Representative
Franchise Tax Board
07.2007 - 04.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sr. Workers Compensation Adjuster
Octagon Risk Management Services
06.2003 - 06.2006
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Analyzed information gathered by investigation and report findings and recommendations.
- Resolved complex, severe exposure claims using high service oriented file handling.
Customer Service Representative
Pacific Bell
01.1999 - 01.2003
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Daycare Worker
Folsom Elementary School
11.2000 - 04.2002
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
Workers Compensation Claims Adjuster
Reliance Insurace
11.1994 - 01.1999
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Analyzed information gathered by investigation and report findings and recommendations.
- Resolved complex, severe exposure claims using high service oriented file handling.
Education
Associate of Applied Science - Workers Compensation Degree Equivalent To AA Degre
Insurance Education Association
Sacramento, CA01.2006
Associate of Applied Science - Business Accounting And Administration
Sawyer School of Business
Sacramento, CA09.1983
High School Diploma -
Cordova High School
Rancho Cordova, CA06.1981
Skills
- Problem Solving
- Dispute Resolution
- Complaint Handling
- Inventory Management
- Follow-up Skills
- Quality Assurance
- Multitasking
- Call Center Experience
- Decision Making
- Positive Attitude
- Time Management
- Customer Satisfaction Measurement
Accomplishments
During my career in Workers Compensation or Customer Service I received many awards of great customer service and accomplishments of certificates through the Workers compensation area..
Certification
I have received Insurance Certifications from the WCAB Insurance Education Association.
Timeline
Customer Service Representative
Franchise Tax Board
07.2007 - 04.2010
Sr. Workers Compensation Adjuster
Octagon Risk Management Services
06.2003 - 06.2006
Daycare Worker
Folsom Elementary School
11.2000 - 04.2002
Customer Service Representative
Pacific Bell
01.1999 - 01.2003
Youth Leader, Awana Club & Sunday School Teacher
First Baptist Church Of Rancho Cordova
01.1998 - 01.2013
Workers Compensation Claims Adjuster
Reliance Insurace
11.1994 - 01.1999
Associate of Applied Science - Workers Compensation Degree Equivalent To AA Degre
Insurance Education Association
Associate of Applied Science - Business Accounting And Administration
Sawyer School of Business
High School Diploma -
Cordova High School
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