Heidi Reynolds
Chandler,US
Summary
Accomplished leader at HumanN the Power of N Company, adept in strategic planning and operations management, significantly improved project efficiency and client satisfaction. Leveraged excellent communication and problem-solving skills to foster team growth and streamline processes, achieving notable revenue increases. Expert in staff development and financial management consistently exceeded performance targets.
Overview
5
5
years of professional experience
Work History
Director of Call Center Services
HumannN the Power of N Company
04.2022 - 08.2024
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sr Manager of Medical and Customer Support
HumanN the Power of N Company
05.2019 - 04.2022
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Mentored junior staff members for skill development and career progression within the organization.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Some College - Nursing
Maricopa Community Colleges - Gateway Community College
Phoenix, AZSkills
- Strategic Planning
- Operations Management
- Staff Development
- Team Management
- Partnerships and Alliances
- Contract and Vendor Management
- Financial Management
- Legal and Regulatory Compliance
- Sales management
- Excellent Communication
- Problem-solving aptitude
- KPI Tracking
Accomplishments
- Managed 5 external vendors
- Supervised internal team of 4 staff members.
- Collaborated with teams of 10+ in the development of product launches, marketing efforts, new CRM and subscription platform implementations, branding, sales initiatives, customer satisfaction, logistics, and analytics.
- Successfully completed SLII (Situational Leadership), company lead leadership academy, and Insights Discovery.
Timeline
Director of Call Center Services
HumannN the Power of N Company
04.2022 - 08.2024
Sr Manager of Medical and Customer Support
HumanN the Power of N Company
05.2019 - 04.2022
Some College - Nursing
Maricopa Community Colleges - Gateway Community College
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