Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Heidi Robles

Puyallup,WA

Summary

Dynamic leader and bilingual English/Spanish communicator with a proven track record of enhancing customer service and team productivity at Walmart. Expert in leveraging computer skills and a detail-oriented approach to drive continuous improvement. Demonstrates strong leadership and a versatile work approach, consistently pushing for excellence and professional development.

Overview

10
10
years of professional experience

Work History

Deli/Bakery Team Associate

Walmart
Puyallup, WA
07.2024 - Current
  • Looked for ways to go above and beyond job requirements.
  • Provided customer service to clients, including resolving complaints and answering inquiries.
  • Trained new team members using approved training.
  • Maintained inventory records and tracked deliveries.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Organized storage areas to maximize efficiency while keeping products safe from contamination.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained high level of professionalism while interacting with customers and coworkers alike.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Completed online orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Adhered to company policies and procedures related to food handling processes.

Head Cashier

Home Depot
Federal Way, WA
03.2017 - 02.2022
  • Pinpointed potential improvements for process optimization to boost efficiency.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Facilitated team meetings to communicate targets, updates, and changes in store policies or procedures.
  • Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
  • Verified employee timecards for accuracy and completeness prior to submitting payroll information.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find store items.
  • Coordinated with security team to handle emergency situations and maintain a safe shopping environment.
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Maintained work area and kept cash drawer organized.
  • Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Assisted customers with product information, location, and pricing, enhancing shopping experience.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
  • Ensured compliance with legal and company policies regarding transactions, returns, and exchanges.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Counted and balanced cashier drawers.
  • Developed strategies to minimize checkout wait times and improve overall customer shopping experience.
  • Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
  • Participated in annual inventory audits to verify stock counts against physical inventories.
  • Offered customers carry-out service at completion of transaction.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Managed cashier team, ensuring efficient transaction processing and high customer service standards.
  • Trained new cashiers in POS system operation, customer service protocols, and store policies.
  • Implemented loss prevention measures to reduce shrinkage and improve profitability.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Quality Inspector Team Leader

Matcor-Matsu
Huntsville, AL
01.2015 - 03.2017
  • Received and inspected raw materials.
  • Performed visual inspections of finished products.
  • Worked closely with suppliers to identify potential sources of defects and develop corrective actions.
  • Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
  • Trained employees in proper equipment use and product testing procedures.
  • Assessed competency of quality inspection personnel to effectively perform inspections and identify non-conforming finished goods.
  • Provided training to new team members on inspection techniques, processes, and procedures.
  • Conducted tests on product samples and recorded results.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Calibrated, validated or maintained laboratory equipment.
  • Developed and implemented procedures to ensure compliance with quality standards.
  • Reviewed existing policies and procedures related to Quality Control and Inspection processes, making recommendations for improvements as needed.
  • Identified quality problems and recommended solutions.
  • Interpreted test results, compared to specifications and control limits and recommended data for release.
  • Analyzed data from past inspections to identify trends in product defects or customer complaints.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Updated and maintained databases with current information.

Education

Nursing Sciences - (MSN) With A Specialty in Adult Critical Care

Universidad Ana G Mendez
Barceloneta Puerto Rico
06-2010

Technical Course - Bakery And Pastry

Intituto De Banca Y Comercio
Manati Puerto Rico
08-2007

Technical Course - Cosmetologia

Intitute Beauty Career
Manati Puerto Rico
05-2005

Skills

  • Strong Leadership Traits
  • Positive attitude
  • Ongoing Professional Development
  • In-Depth Product Knowledge
  • Versatile Work Approach
  • Computer skills
  • Attention to detail
  • I speak and write in English and Spanish
  • I learn fast
  • I am an expert in customer service
  • Consistent Determination
  • I demand more from myself, there is always more to do

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Deli/Bakery Team Associate

Walmart
07.2024 - Current

Head Cashier

Home Depot
03.2017 - 02.2022

Quality Inspector Team Leader

Matcor-Matsu
01.2015 - 03.2017

Nursing Sciences - (MSN) With A Specialty in Adult Critical Care

Universidad Ana G Mendez

Technical Course - Bakery And Pastry

Intituto De Banca Y Comercio

Technical Course - Cosmetologia

Intitute Beauty Career

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