Summary
Overview
Skills
Languages
Work History
Certification
Education
Work Preference
Work Availability
Timeline
SalesAssociate
Heidi Robles

Heidi Robles

Spa Manager
Reno,NV

Summary

Experienced Spa and Retail Manager with a strong background in luxury hospitality. Proven ability to lead high-performing teams, deliver exceptional guest experiences, and drive revenue through strategic sales, inventory management, and service excellence. Skilled in staff training, operations management, and maintaining elevated standards in alignment with Forbes Five-Star guidelines. Passionate about wellness, customer satisfaction, and creating environments that inspire relaxation and loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Skills

  • Spa operations
  • Spa Advertising
  • Sales Analysis
  • Scheduling
  • Staff training/development
  • POS system operation
  • Spa Soft - Springer Miller software use
  • Retail management
  • Facility maintenance
  • Attention to detail
  • Excellent communication
  • Organizational skills

Languages

English
Spanish

Work History

SPA SHIFT AND RETAIL MANAGER

Atlantis Casino Resort Spa
07.2020 - Current
  • Analyzed sales data to optimize inventory levels, identify trends, and maximize revenue while minimizing excess stock.
  • Collaborated with marketing department to align in-store promotions with wider advertising campaigns.
  • Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Assisted in recruiting, hiring and training of team members.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.

SPA SHIFT SUPERVISOR

Atlantis Casino Resort Spa
12.2019 - 07.2020
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.

SPA CONCIERGE

Atlantis Casino Resort Spa
07.2018 - 12.2019
  • Streamlined front desk operations through proficient use of booking software (Spa Soft) and diligent recordkeeping.
  • Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.

Certification

  • Foundations of Digital Marketing and E-commerce Training - June 2024
  • Email Marketing Training - Dec 2024
  • Marketing Analytics and Measurement Training - July 2025

Education

High School Diploma -

Desert Pines High School
Las Vegas, NV
01-2014

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

SPA SHIFT AND RETAIL MANAGER

Atlantis Casino Resort Spa
07.2020 - Current

SPA SHIFT SUPERVISOR

Atlantis Casino Resort Spa
12.2019 - 07.2020

SPA CONCIERGE

Atlantis Casino Resort Spa
07.2018 - 12.2019

High School Diploma -

Desert Pines High School

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