Heidi Rodriguez
Oklahoma City,OK
Summary
Dynamic manager with a proven track record, skilled in conflict resolution and enhancing customer satisfaction. Demonstrated attention to detail in cash handling and data entry, while fostering strong client relationships. Committed to creating a positive work environment and achieving operational excellence through effective communication and leadership. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Manager
Club Eden
08.2022 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, clean and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Club Eden
05.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Hostess
Cracker Barrel
01.2021 - 11.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Promoted business loyalty by fostering positive customer relationships.
Pharmacy Technician
University Medical Center of El Paso
04.2012 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Education
High School Diploma -
Coronado High School
El Paso, TX05-2002
Skills
- Clear communication abilities
- Skilled in conflict resolution
- Client relationship development
- Constructive outlook
- Attention to detail
- Creative thinking
- Confidentiality practices
- Money handling
- Customer service and satisfaction
- Data entry
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursPaid time offHealthcare benefitsWork-life balanceTimeline
Manager
Club Eden
08.2022 - 08.2024
Assistant Manager
Club Eden
05.2021 - 08.2022
Hostess
Cracker Barrel
01.2021 - 11.2021
Pharmacy Technician
University Medical Center of El Paso
04.2012 - 08.2020
High School Diploma -
Coronado High School
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