Heidi Rohloff
McMinnville,OR
Summary
Dynamic coffeehouse leader with extensive experience at Starbucks Coffee Company, excelling in team leadership and customer service. Proven track record in enhancing store performance and driving sales through effective inventory management and partner development. Skilled in performance evaluation, fostering a motivated team, and implementing strategic improvement plans.
Overview
16
16
years of professional experience
Work History
Coffeehouse Leader
Starbucks Coffee Company
McMinnville, OR
11.2016 - Current
- Manage a team of 20+ partners
- Monitor partner performance, and identified performance gaps for corrective action
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Evaluate store performance, and incorporate feedback to implement Coffeehouse Action Plans
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines
- Oversee inventory management
- Train and developed partners to enhance customer experience
- Manage daily store operations and ensured adherence to company policies
Assistant Store Manager
Starbucks Coffee Company
McMinnville, OR
07.2014 - 10.2015
- Ensure company standards are being met
- Identify opportunities to drive business
- Helps the Store Manager in identifying training needs and providing ongoing opportunities to the team as needed
- Assists the Store Manager in delivering consistent, in-the-moment feedback and coaching
- Demonstrates knowledge of scheduling, forecasting, and inventory
- Enforces all company policies and procedures, including health, safety, and security
- Assisted in implementing promotional strategies to drive customer engagement.
Shift Supervisor
Starbucks Coffee Company
Lake Oswego, OR
09.2012 - 08.2014
- Lead team to ensure service is set to highest quality
- Cash drawer handling & depositing
- Assist coffeehouse leader in executing decisions that impact the store operations
- Building relationships, networking with customers reinforce sense of community
- Train and lead a well-organized team with knowledge that supports Starbucks mission and culture
- Ensure store is complying with food and health safety standards
- Work as a part of a team to achieve weekly & monthly sales goals
Barista
Starbucks Coffee Company
Walla Walla , WA
01.2010 - 09.2012
- Create handcrafted beverages.
- Excellent customer service, anticipation, and follow-through.
- Connecting and creating the third-place
- Suggestive selling to drive sales within our store.
- Prepared and served high-quality coffee beverages to customers.
Education
Bachelor of Science - Tourism And Recreational Management
Arizona State University
Tempe, AZ05-2025
Some College (No Degree) - Studies, Elementary Education, Health and Physical Education
Walla Walla College
Walla Walla, WASkills
- Hospitality leader
- Multitasking and organization
- Sales strategies
- Policies and procedures
- Recruiting and hiring
- Talent development
- Store operations oversight
- Team building and leadership
- Inventory management
- Payroll management
- Cash management
- Documentation and reporting
- Goal setting
- Administrative management
- Performance evaluation and monitoring
- Operations oversight
- Quality assurance
- Partner development
- Coaching and mentoring
- Partner development
References
References available upon request.
Timeline
Coffeehouse Leader
Starbucks Coffee Company
11.2016 - Current
Assistant Store Manager
Starbucks Coffee Company
07.2014 - 10.2015
Shift Supervisor
Starbucks Coffee Company
09.2012 - 08.2014
Barista
Starbucks Coffee Company
01.2010 - 09.2012
Bachelor of Science - Tourism And Recreational Management
Arizona State University
Some College (No Degree) - Studies, Elementary Education, Health and Physical Education
Walla Walla College