Heidi Roth
Owenton,KY
Summary
I am a Personable and compassionate individual with natural ability to connect with others. Possesses solid understanding of addiction recovery principles and exhibits strong communication and crisis intervention skills. Committed to fostering supportive environment, helping individuals achieve and maintain sobriety. I am a Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Server
Bob Evans
04.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Managing Cosmetologist
Sports Clips
01.2015 - 06.2021
- Developed a loyal clientele base through personalized consultations, customized treatments, and consistent exceptional service.
- Managed inventory levels efficiently, ensuring adequate stock of essential supplies while minimizing excess costs.
- Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
- Oversaw staff recruitment, training, and performance evaluations to maintain a high-performing team of skilled cosmetologists.Implemented safety protocols to protect both .
- Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.
- Established strong relationships with vendors for advantageous pricing negotiations on salon products and equipment purchases.
- Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Optimized workflow processes by delegating tasks effectively among team members based on their individual strengths.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences..
Office Manager's Assistant
Roth Pressure Cleaning Services
03.2012 - 10.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
No Degree - Peer Support
Millard College
Louisa, KY03.2024
Skills
- Strong Work Ethic
- Team Player
- Reliable and Responsible
- 12-Step Program Knowledge
- Treatment Planning
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
- Reliability
- Multitasking Abilities
Timeline
Server
Bob Evans
04.2023 - 09.2023
Managing Cosmetologist
Sports Clips
01.2015 - 06.2021
Office Manager's Assistant
Roth Pressure Cleaning Services
03.2012 - 10.2017
No Degree - Peer Support
Millard College
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