Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Rothert

Sandy,UT

Summary

I have developed many skills in communication and generally have an aptitude for relationships. I make friends easily and have developed skills in problem solving and decision making based on priority of projects. I have many five star reviews with pet parents and office managers in the past. I don't take my job lightly and I am effective at creating relationships with all levels of administration and solving problems to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Loan Correction Agent

Academy Mortgage Corporation
Draper, UT
10.2020 - Current
  • Worked with high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Managed up to 100 corrections at a time all over the United States and worked to correct and re-record according to investor and county guidelines.
  • Developed relationships with clients, managers, loan officers, processors and process closing agents to get loans corrected and completed in a timely manner.
  • Collected fees and documented payment processes for property transactions.

Dog Walker/Pet Sitter

Rover
Salt Lake City, UT
12.2019 - Current
  • Exercised animals regularly with walks and rigorous play activities.
  • Helped treat animal skin and eyes with ointments and other medications as necessary.
  • Fed, watered and cared for cats, dogs, guinea pigs, hamsters, and fish.
  • Communicated professionally with pet owners via phone, email and text.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.

Team Lead/ Social Media Specialist

United Security Financial
04.2016 - 10.2020
  • At United Security Financial I work with both correspondent and retail loan processing and boarding as the Pool Team Lead
  • I created a training manual and work to train new employees on our processes
  • I was also tasked with assisting the social media and marketing team and spend a lot of my time creating content.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Maintained company's social media presence by posting messages, answering posts and monitoring responses.

Copywriter, Accounting Assistant, Blogportunity Coordinator, Blogger Outreach Manager, Accounting Assistant, Media Preliminary Design Specialist

Oozle Media
08.2012 - 08.2014
  • While employed at Oozle Media,, I wrote content, participated in new account creation, blogger outreach (via email campaigns), and coordinated with other teams and projects in social media and accounting
  • I worked with our CEO directly to coordinate projects and programs.

Education

Bachelor’s Degree - Communications: Advertising

Brigham Young University
2010

Skills

  • Service Orientation
  • Verbal and Written Communication
  • Pipeline Management
  • Documentation and Recordkeeping
  • Conflict Resolution
  • Feeding and Watering (Pet sitting)
  • Animal Exercising
  • Customer Service

Timeline

Loan Correction Agent

Academy Mortgage Corporation
10.2020 - Current

Dog Walker/Pet Sitter

Rover
12.2019 - Current

Team Lead/ Social Media Specialist

United Security Financial
04.2016 - 10.2020

Copywriter, Accounting Assistant, Blogportunity Coordinator, Blogger Outreach Manager, Accounting Assistant, Media Preliminary Design Specialist

Oozle Media
08.2012 - 08.2014

Bachelor’s Degree - Communications: Advertising

Brigham Young University

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