Heidi Salazar
Sealy
Summary
Highly motivated bilingual with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I have communicated and assisted 30+ team members for everything they needed. Always proactive and helpful, caring and enthusiastic.
Overview
24
24
years of professional experience
Work History
Appointment Scheduler
Frontier Exterminating
06.2025 - Current
- Call existing residential/commercial customers to schedule pest control service appointments.
- Answer phone calls and book new service appointments.
- Process invoices on the SPCS program.
- Minor filing duties.
Administrative Assistant
Qualtec Group, L.P.
01.2013 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Processed and mailed out invoices.
- Kept track of attendance for all team members.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Maintained office supplies and coordinate maintenance of office equipment
- Carried out duties such as filing, typing, copying, binding, scanning, etc.
- Assist with Organization of company functions and events.
- Scheduled FedEx and UPS pick ups.
- Performed other related duties as assigned.
Receptionist/Debt Collector
Brachfeld Law Group
01.2011 - 01.2013
- Answered and directed calls to appropriate department.
- Managed visitors.
- Take and distribute messages.
- Organized incoming and outgoing mail
- Scheduled FedEx and UPS pick ups.
- Prepared letters and emails.
- Assist with Organization of company functions and events.
- Maintained reception area neat and clean.
- Notified clients/debtors of delinquent accounts via telephone.
- Made at least 150 calls per day.
- Performed various administrative functions for assigned accounts, such as recording address changes.
- Recorded information about financial status of clients/debtors and status of collection efforts.
- Took payments and enter into the payment portal.
Electric Assembler
Morrow Technical Services
01.2007 - 01.2011
- Assembled various electrical components to make power supplies.
- Duties included use of hand tools, electrical crimping and soldering.
- Able to read assembly drawings and following detailed instructions.
Customer Service Representative / Realtor Assistant
ESCO Insurance/Dietrich Properties
01.2002 - 01.2006
- Provided customer service for the personal line of insurance.
- Interacted with customers by phone or in person to ensure the the best service possible.
- Provided quotes regarding policies to sell a policy to a customer.
- Provided information concerning pricing, changes in service and discontinuance.
- Ability to review the customers policy to answer questions regarding coverage and claims.
- Handled policy changes and renewals.
- Determined charges for services requested and collected payments.
- Answered multi-lined phones.
- Coordinate appointments schedules for open houses, listing presentations, showings, closing meetings and other appointments.
- Entered listings into MLS once listing agreement was signed.
- Maintained and uploaded photos in MLS.
- Assembled listing packets.
- Maintained signs and lockboxes for all listings.
- Designed flyers for open houses.
Education
Secondary School -
Mayde Creek High School
Houston, TX05-2003
Skills
- Bilingual in Spanish and English
- Ease with Computers and Technology
- Meticulous Attention to Detail
- Professional and Courteous
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Multitasking and Time Management
- Clear Communication
- Administrative Procedures
- Invoice Processing
- Customer Service
- Fast Learner
- Highly Efficient and Productive
Timeline
Appointment Scheduler
Frontier Exterminating
06.2025 - Current
Administrative Assistant
Qualtec Group, L.P.
01.2013 - 01.2020
Receptionist/Debt Collector
Brachfeld Law Group
01.2011 - 01.2013
Electric Assembler
Morrow Technical Services
01.2007 - 01.2011
Customer Service Representative / Realtor Assistant
ESCO Insurance/Dietrich Properties
01.2002 - 01.2006
Secondary School -
Mayde Creek High School