Heidi Salcido

Hurst

Summary

Results-driven Order Operations & Workflow Coordinator specializing in optimizing order lifecycles and improving operational efficiency. Developed an automated tracking system that enhanced accuracy and communication. Experienced in managing complex projects, ensuring timely delivery, and engaging stakeholders to drive process improvements.

Overview

years of professional experience

Work History

Order Operations & Workflow Coordinator

Booth by Demand

11.2025 - Current

Designed and implemented an automated order tracking and workflow system using Airtable integrated with Shopify via Make, improving accuracy and follow-through
Own end-to-end order operations from intake through fulfillment, event execution, returns, and final delivery across multiple concurrent orders
Coordinate scheduling, shipping logistics, graphic requirements, and customer communication across the full order lifecycle
Monitor order status and operational risk, initiating follow-ups when timelines are missed or at risk
Built and maintained operational workflows to flag pending graphics, late shipments, and completed returns
Upload and manage customer deliverables in Zenfolio, ensuring accurate and timely access

Order Management Specialist (Project-Based Operations)

Rohde & Schwarz

05.2022 - 10.2025

Executed complex, multi-line project-based customer orders from purchase order intake to final revenue recognition, ensuring timely delivery and compliance
Partnered closely with project managers to align ordering activity with project phases, milestones, and delivery schedules
Led project kickoffs and ongoing coordination meetings to ensure operational alignment across stakeholders
Managed vendor orders and verified order accuracy against original documentation
Monitored order status across multiple vendors, resolving discrepancies and delays to maintain project timelines
Maintained highly accurate order and delivery records in SAP to support invoicing, reporting, and financial close
Reconciled delivered line items and documentation to ensure all requirements were met prior to invoicing
Collaborated with finance teams to finalize projects and address discrepancies, facilitating accurate revenue recognition
Supported structured project tracking and cross-functional communication using SAP, Smartsheet, and Outlook

Inventory Control Specialist

Costco Wholesale

05.2004 - 04.2022

Managed inventory control and replenishment planning for 41 warehouse locations across multiple states with an annual product mix exceeding $43M
Applied inventory metrics and historical sales data to forecast demand, optimize stock levels, and support consistent product flow
Managed purchase order process by tracking late orders, analyzing sales trends, and adjusting order timing to ensure optimal inventory flow
Investigated inventory discrepancies and partnered with warehouse inventory auditors to resolve variances and maintain accuracy
Coordinated cross-functional teams to build mixed-product truckloads, achieving lower freight costs
Onboarded new suppliers, overseeing legal documentation, display approvals, and training on accounting and invoicing procedures

Education

Associate of Applied Science - Culinary Arts

Le Cordon Bleu

Dallas, TX

04-2012

Skills

Order management
Order processing
Inventory operations and control
Inventory oversight
Vendor management
Project coordination
Order lifecycle management
Workflow automation

Workflow management tools
Stakeholder communication
Process improvement strategies
Operations management
Cross-functional collaboration
Team collaboration
SAP proficiency
Stakeholder communication

Tools And Systems

SAP
Airtable
Microsoft Excel
Smartsheet
Shopify
Zenfolio
Outlook
Microsoft Office
Google Workspace

Timeline

Order Operations & Workflow Coordinator

Booth by Demand

11.2025 - Current

Order Management Specialist (Project-Based Operations)

Rohde & Schwarz

05.2022 - 10.2025

Inventory Control Specialist

Costco Wholesale

05.2004 - 04.2022

Associate of Applied Science - Culinary Arts

Le Cordon Bleu

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