Summary
Overview
Work History
Education
Skills
Tools And Systems
Timeline
Generic

Heidi Salcido

Hurst

Summary

Results-driven Order Operations & Workflow Coordinator specializing in optimizing order lifecycles and improving operational efficiency. Developed an automated tracking system that enhanced accuracy and communication. Experienced in managing complex projects, ensuring timely delivery, and engaging stakeholders to drive process improvements.

Overview

22
22
years of professional experience

Work History

Order Operations & Workflow Coordinator

Booth by Demand
11.2025 - Current
  • Designed and implemented an automated order tracking and workflow system using Airtable integrated with Shopify via Make, improving accuracy and follow-through
  • Own end-to-end order operations from intake through fulfillment, event execution, returns, and final delivery across multiple concurrent orders
  • Coordinate scheduling, shipping logistics, graphic requirements, and customer communication across the full order lifecycle
  • Monitor order status and operational risk, initiating follow-ups when timelines are missed or at risk
  • Built and maintained operational workflows to flag pending graphics, late shipments, and completed returns
  • Upload and manage customer deliverables in Zenfolio, ensuring accurate and timely access

Order Management Specialist (Project-Based Operations)

Rohde & Schwarz
05.2022 - 10.2025
  • Executed complex, multi-line project-based customer orders from purchase order intake to final revenue recognition, ensuring timely delivery and compliance
  • Partnered closely with project managers to align ordering activity with project phases, milestones, and delivery schedules
  • Led project kickoffs and ongoing coordination meetings to ensure operational alignment across stakeholders
  • Managed vendor orders and verified order accuracy against original documentation
  • Monitored order status across multiple vendors, resolving discrepancies and delays to maintain project timelines
  • Maintained highly accurate order and delivery records in SAP to support invoicing, reporting, and financial close
  • Reconciled delivered line items and documentation to ensure all requirements were met prior to invoicing
  • Collaborated with finance teams to finalize projects and address discrepancies, facilitating accurate revenue recognition
  • Supported structured project tracking and cross-functional communication using SAP, Smartsheet, and Outlook

Inventory Control Specialist

Costco Wholesale
05.2004 - 04.2022
  • Managed inventory control and replenishment planning for 41 warehouse locations across multiple states with an annual product mix exceeding $43M
  • Applied inventory metrics and historical sales data to forecast demand, optimize stock levels, and support consistent product flow
  • Managed purchase order process by tracking late orders, analyzing sales trends, and adjusting order timing to ensure optimal inventory flow
  • Investigated inventory discrepancies and partnered with warehouse inventory auditors to resolve variances and maintain accuracy
  • Coordinated cross-functional teams to build mixed-product truckloads, achieving lower freight costs
  • Onboarded new suppliers, overseeing legal documentation, display approvals, and training on accounting and invoicing procedures

Education

Associate of Applied Science - Culinary Arts

Le Cordon Bleu
Dallas, TX
04-2012

Skills

  • Order management
  • Order processing
  • Inventory operations and control
  • Inventory oversight
  • Vendor management
  • Project coordination
  • Order lifecycle management
  • Workflow automation
  • Workflow management tools
  • Stakeholder communication
  • Process improvement strategies
  • Operations management
  • Cross-functional collaboration
  • Team collaboration
  • SAP proficiency
  • Stakeholder communication

Tools And Systems

  • SAP
  • Airtable
  • Microsoft Excel
  • Smartsheet
  • Shopify
  • Zenfolio
  • Outlook
  • Microsoft Office
  • Google Workspace

Timeline

Order Operations & Workflow Coordinator

Booth by Demand
11.2025 - Current

Order Management Specialist (Project-Based Operations)

Rohde & Schwarz
05.2022 - 10.2025

Inventory Control Specialist

Costco Wholesale
05.2004 - 04.2022

Associate of Applied Science - Culinary Arts

Le Cordon Bleu
Heidi Salcido