Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Sasser

Chester,VA

Summary

Dedicated and detail-oriented professional seeking a challenging position in a dynamic organization where my expertise in providing exceptional customer service, deep understanding of HR processes, and proficiency in HRIS systems can contribute to enhancing overall HR services and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Human Resources Manager

Walmart
04.2015 - Current
  • Demonstrated expertise in providing excellent customer and associate service through in-person, phone and email channels, consistently meeting and exceeding SLAs.
  • Resolving inquiries autonomously with minimal supervision.
  • Conducted in-depth research to identify root causes of issues and recommended process improvements to enhance efficiency.
  • Successfully navigated and utilized systems, including Workday, Microsoft and Excel. Ensuring accurate and timely processing of HR administrative tasks.
  • Contributed proactively to ongoing efforts to improve HR services, processes, and procedures, enhancing the overall HR Service Center (HRSC) customer and associate experience.

Education

Associate of Applied Science - Archival Administration

Brightpoint
Chesterfield, VA
08.2025

Skills

  • Customer Service Excellence
  • HRIS Systems (Workday)
  • Case Management
  • Process Improvement
  • Root Cause Analysis
  • HR Policies and Procedures
  • Microsoft Proficiency
  • Benefits Administration
  • Employee Relations
  • Staff Management
  • Dispute Mediation
  • Legal Compliance

Timeline

Human Resources Manager

Walmart
04.2015 - Current

Associate of Applied Science - Archival Administration

Brightpoint

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Heidi Sasser