Heidi Sather

· Accurately produce financial statements regarding training and travel expenses for all District personnel

· Conduct confidential and complex administrative and secretarial duties for the MRFD Administration

· Review applications for new firefighter candidates to screen for compliance with given requirements

· Maintain response records (past and current) for access by approved internal and external agencies

· Act as an information source for the general public and as an effective representative of the District

· Implemented and coordinated employee payroll records and accountability for billable time

· Conducted thorough research, preparation, and production of contractual bid agreements

· Accurately managed and processed accounts receivable/accounts payable with QuickBooks software

· Developed and implemented appropriate advertising on engineering projects going to contractual bid

· Assisted with phones and public information during regular business hours

· Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Verified accuracy of business records by consistently updating customer information.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

• Coordinated timely responses to online customer communication and researched complex issues.
• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.