Heidi Sather
Louisville,KY
Summary
My ame is Heidi Sather, and I respectfully submit my resume to offer you over 15 years of experience with office administration.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Independent Contractor
03.2021 - Current
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Assistant
PDS Tech, Inc.
01.2022 - 04.2023
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted development and implementation of new administrative procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Missoula Rural Fire District
05.2007 - 03.2021
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted development and implementation of new administrative procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained databases to track and record customer data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor Of Arts - Psychology
Norwhich University
Northfield, VTSkills
- Written and oral communication
- Accounts payable
- Payroll
- Quality Control
- Clerical Experience
- Standard Operating Procedures
- Spreadsheets
- Administrative Support
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Professional Telephone Demeanor
- Records Preparation
- Refund Processing
- Executive Management Support
- Minute Taking
- Customer Service
- Multi-Line Telephone Operation
- Conflict Resolution
- Clerical Support
- Managing Multiple Tasks
Accomplishments
- Https://zety.com/profile/heidi-sather/588
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Administrative Assistant
PDS Tech, Inc.
01.2022 - 04.2023
Customer Service Representative
Independent Contractor
03.2021 - Current
Administrative Assistant
Missoula Rural Fire District
05.2007 - 03.2021
Bachelor Of Arts - Psychology
Norwhich University
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