Heidi Shakespeare
Frazier Park
Summary
Customer Service
Communication skills
Scheduling & organization
Administrative support
Problem solving
Time management
Microsoft office & email
Confidentiality & Professionalism
Independent Remote work
Caregiving Support
Overview
17
17
years of professional experience
Work History
Massage Therapist
Heidi Shakespeare
06.2023 - Current
- Delivered personalized massage therapy treatments to enhance client well-being.
- Assessed client needs and developed tailored treatment plans for optimal results.
- Utilized various therapeutic techniques, including Swedish and deep tissue massage.
- Maintained a clean and organized treatment environment to ensure client comfort.
- Educated clients on self-care practices to promote ongoing wellness outside sessions.
- Provided excellent customer service, ensuring high levels of client satisfaction and retention.
In-Home Caretaker
IHSS Adult Services Program
08.2025 - 01.2026
- Assisted clients with daily living activities, promoting independence and well-being.
- Administered medications following care plans and safety protocols for optimal health management.
- Collaborated with healthcare professionals to ensure comprehensive care tailored to individual needs.
- Monitored and documented client progress, identifying changes in condition for timely intervention.
Sales Associate
Macys Department Store
10.2020 - 02.2021
- Delivered exceptional customer service to enhance shopping experience and ensure customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
Merchandiser
American Greetings
02.2010 - 09.2013
- Analyzed consumer trends to optimize product placement and maximize sales impact.
- Developed and implemented visual merchandising strategies to enhance product visibility in retail environments.
- Collaborated with cross-functional teams to coordinate promotional activities and seasonal displays.
- Trained and mentored junior merchandisers on best practices for inventory management and store layout optimization.
Excutive Personal Assistant
Mirrors Edge
02.2009 - 10.2012
- Managed complex calendars and scheduling for executive leadership.
- Coordinated travel arrangements, ensuring seamless itineraries and logistics.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Facilitated communication among departments to streamline project workflows.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Arranged domestic and international travel plans and itineraries.
Education
Massage Therapy - Psychology
College of Southern Nevada
Las Vegas, NVMassage Therapy - Massage Therapy
Milan Institute
Bakersfield, CA06-2023
Dental Assistant - Dental Assisting
College of Southern Nevada
Las Vegas, NV06-2000
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Relationship building and management
- Wellness coaching
- Client assessment
- Customer service
- Strong problem solver
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Scheduling
- Travel coordination
- Travel arrangements
- Resourceful
- File organization
Timeline
In-Home Caretaker
IHSS Adult Services Program
08.2025 - 01.2026
Massage Therapist
Heidi Shakespeare
06.2023 - Current
Sales Associate
Macys Department Store
10.2020 - 02.2021
Merchandiser
American Greetings
02.2010 - 09.2013
Excutive Personal Assistant
Mirrors Edge
02.2009 - 10.2012
Massage Therapy - Psychology
College of Southern Nevada
Massage Therapy - Massage Therapy
Milan Institute
Dental Assistant - Dental Assisting
College of Southern Nevada