Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Shirk

PARIS,KY

Summary

Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

27
27
years of professional experience

Work History

General Manager

J.McLaughlin
03.2016 - 10.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, and partnered with local charities for fundraising events.
  • Planned and executed trunk shows in a tri state area surrounding Kentucky.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.

Product Manager/ Sales Coordinator

ZDL Inc.
08.2006 - 02.2016
  • Managed international and domestic accounts of infertility products, diagnostic lab equipment and esoteric testing.
  • Supervision of product manufacturing and quality control.
  • Hiring, Training and development of employees.
  • Expansion of primary international and domestic markets.
  • Direct sales to physician offices, hospitals, clinics and labratories.
  • Planning and serving as a sales representative at different trade shows and exhibits.

Assistant Manager

Cole Haan
04.1997 - 04.2004
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

General Manager

The Shoebox
02.2002 - 03.2004
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.


Education

Associate of Arts - Fashion Merchandising

Art And Fashion Institute of Ft Lauderdale
Ft Lauderdale, FL
08.1988

Skills

  • Leadership and team building
  • Operations Management
  • Team Player
  • Problem Resolution
  • Training and coaching
  • Team Leadership
  • Staff Management
  • Effective leader
  • Efficient multi-tasker
  • Training and Development
  • Customer Relations

Timeline

General Manager

J.McLaughlin
03.2016 - 10.2023

Product Manager/ Sales Coordinator

ZDL Inc.
08.2006 - 02.2016

General Manager

The Shoebox
02.2002 - 03.2004

Assistant Manager

Cole Haan
04.1997 - 04.2004

Associate of Arts - Fashion Merchandising

Art And Fashion Institute of Ft Lauderdale

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Heidi Shirk