Heidi Shirk
PARIS,KY
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
27
27
years of professional experience
Work History
General Manager
J.McLaughlin
Lexington, KY
03.2016 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, and partnered with local charities for fundraising events.
- Planned and executed trunk shows in a tri state area surrounding Kentucky.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
Product Manager/ Sales Coordinator
ZDL Inc.
Lexington, KY
08.2006 - 02.2016
- Managed international and domestic accounts of infertility products, diagnostic lab equipment and esoteric testing.
- Supervision of product manufacturing and quality control.
- Hiring, Training and development of employees.
- Expansion of primary international and domestic markets.
- Direct sales to physician offices, hospitals, clinics and labratories.
- Planning and serving as a sales representative at different trade shows and exhibits.
Assistant Manager
Cole Haan
Rockefeller Center, New York
04.1997 - 04.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
General Manager
The Shoebox
Manhasset, NY
02.2002 - 03.2004
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Associate of Arts - Fashion Merchandising
Art And Fashion Institute of Ft Lauderdale
Ft Lauderdale, FL08.1988
Skills
- Leadership and team building
- Operations Management
- Team Player
- Problem Resolution
- Training and coaching
- Team Leadership
- Staff Management
- Effective leader
- Efficient multi-tasker
- Training and Development
- Customer Relations
Timeline
General Manager
J.McLaughlin
03.2016 - 10.2023
Product Manager/ Sales Coordinator
ZDL Inc.
08.2006 - 02.2016
General Manager
The Shoebox
02.2002 - 03.2004
Assistant Manager
Cole Haan
04.1997 - 04.2004
Associate of Arts - Fashion Merchandising
Art And Fashion Institute of Ft Lauderdale