Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Heidi Shosted

West Valley City,UT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Smith's

Kroger
11.2017 - Current
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Trained new employees on proper meat-cutting techniques and safety measures.
  • Safeguarded compliance with all federal regulations regarding handling and sale of meat products by diligently following established guidelines.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Ensured on-time order fulfillment by prioritizing tasks according to daily production needs while remaining adaptable when unforeseen challenges arose.

Peer Support Specialist

Volunteers Of America
08.2022 - 11.2022
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Paid attention to detail while completing assignments.
  • Maintaining contact with approximately 50 clients per day

Senior Manager

New Age Asphalt
01.2001 - 11.2017
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Collaborated effectively with team members, fostering a positive work environment that maximized performance and morale.

Skills

  • Calm and Professional Under Pressure
  • Customer Account Management
  • Computer Skills
  • Work Prioritization
  • Paperwork Processing
  • Regulatory Compliance
  • Follow-up skills

Certification

  • NCPS - National Certified Peer Specialist

Timeline

Peer Support Specialist

Volunteers Of America
08.2022 - 11.2022

Smith's

Kroger
11.2017 - Current

Senior Manager

New Age Asphalt
01.2001 - 11.2017

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