Heidi Sisitki
Kittanning,PA
Overview
6
6
years of professional experience
Work History
Reimbursement Specialist
ArmsCare (ACMH)
11.2018 - 06.2019
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Employed clinical and billing codes expertise to correct billing inconsistencies.
- Prevented delays and claim denials by correcting information prior to submission.
- Created documents in accordance with payer guidelines and submitted to appropriate parties.
Patient Services Representative
Amerisource Bergen -Lash Group
11.2016 - 11.2018
- Used [Software] to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
- Investigated insurance claims denials and appeals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
Waitress
Olive Garden
04.2016 - 11.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Assembler II
Zoll
02.2013 - 04.2016
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Tested finished products to perform quality assurance and identify discrepancies.
- Conducted quality assurance inspections on finished components and identified issues.
- Collected material and equipment required for assembling process to determine durability of structure.
- Monitored production to verify quality and completion of task in designated timeframes.
- Followed safety protocols to maintain safe working environment.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Trained new assembly personnel on proper use of equipment.
- Inspected completed products to encourage quality and adherence to company standards.
- Recognized and reported defective material and equipment to shift supervisor.
Education
High School Diploma -
Pittsburgh School of Massage Therapy
Penn Hills, PA11.2011
High School Diploma -
Butler Area Senior High School
Butler, PA06.2007
Skills
- QuickBooks Expertise
- Adding, Calculating and Billing Machines
- Mail Sorting and Correspondence
- Check Encoding and Canceling
Reading
I love to read books, spend time with my family, going to the zoo, swimming, the beach, and being outdoors.
Timeline
Reimbursement Specialist
ArmsCare (ACMH)
11.2018 - 06.2019
Patient Services Representative
Amerisource Bergen -Lash Group
11.2016 - 11.2018
Waitress
Olive Garden
04.2016 - 11.2016
Assembler II
Zoll
02.2013 - 04.2016
High School Diploma -
Pittsburgh School of Massage Therapy
High School Diploma -
Butler Area Senior High School