Overview
Work History
Education
Skills
Reading
Timeline
Generic

Heidi Sisitki

Kittanning,PA

Overview

6
6
years of professional experience

Work History

Reimbursement Specialist

ArmsCare (ACMH)
11.2018 - 06.2019
  • Followed up on denied and unpaid claims to resolve problems and obtain payments.
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
  • Employed clinical and billing codes expertise to correct billing inconsistencies.
  • Prevented delays and claim denials by correcting information prior to submission.
  • Created documents in accordance with payer guidelines and submitted to appropriate parties.

Patient Services Representative

Amerisource Bergen -Lash Group
11.2016 - 11.2018
  • Used [Software] to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Verified insurance eligibility and coverage for patients.
  • Built and maintained positive working relationships with patients and staff.
  • Resolved billing inquiries and disputes in timely fashion.
  • Developed and implemented customer service policies and procedures.
  • Investigated insurance claims denials and appeals.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Trained new staff on filing, phone etiquette and other office duties.

Waitress

Olive Garden
04.2016 - 11.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Assembler II

Zoll
02.2013 - 04.2016
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Followed outlined specifications to implement assembly plans.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Collected material and equipment required for assembling process to determine durability of structure.
  • Monitored production to verify quality and completion of task in designated timeframes.
  • Followed safety protocols to maintain safe working environment.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Completed tasks on time to meet quality and safety standards.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Trained new assembly personnel on proper use of equipment.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Recognized and reported defective material and equipment to shift supervisor.

Education

High School Diploma -

Pittsburgh School of Massage Therapy
Penn Hills, PA
11.2011

High School Diploma -

Butler Area Senior High School
Butler, PA
06.2007

Skills

  • QuickBooks Expertise
  • Adding, Calculating and Billing Machines
  • Mail Sorting and Correspondence
  • Check Encoding and Canceling

Reading

I love to read books, spend time with my family, going to the zoo, swimming, the beach, and being outdoors.

Timeline

Reimbursement Specialist

ArmsCare (ACMH)
11.2018 - 06.2019

Patient Services Representative

Amerisource Bergen -Lash Group
11.2016 - 11.2018

Waitress

Olive Garden
04.2016 - 11.2016

Assembler II

Zoll
02.2013 - 04.2016

High School Diploma -

Pittsburgh School of Massage Therapy

High School Diploma -

Butler Area Senior High School

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Heidi Sisitki