Hedi Schindler
Waikoloa,HI
Summary
Accomplished and energetic team member with a solid history of achievement in training and supervising a variety of employees while achieving top results. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service. communication, listening, and flexibility. Recognized in multiple positions for high service standards. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
31
31
years of professional experience
Work History
Server
Sunnyside, TS Restaurants
06.2023 - Current
- TS Restaurants demand the highest level of service standards
- Sunnyside is a tourist driven location on Lake Tahoe
- Average sales of $1,600-$2,100 a shift
- Worked multiple shifts in bar as only server
- Exceeds TS level customers satisfaction standards
- PM large party lead
- 26% tip average
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Master Teacher
Tahoe Forest Hospital District
09.2020 - Current
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Planned and implemented integrated lessons to meet national standards.
Employment Training Specialist (Special Needs)
Pleasanton Unified School District
10.2006 - 05.2020
- Assessed referred student's vocational and academic strength and weaknesses in relationship to vocational opportunities for the purpose of matching students with realistic vocational goals
- Coached individual students on various subjects and/or job situations (e.g
- Job skills, interview techniques) for the purpose of assisting them in successfully performing in their job experience
- Prepared documentation (e.g
- Reports, applications, case notes, instructions, memos, training outlines, announcements) for the purpose of providing written support and/or conveying information
- Transported students to and from work sites.
- Coordinated training events with internal and external trainers.
Food Server
Poolside, Castlewood Country Club
05.2018 - 09.2018
- Summer Job
- Waited on club members securing food, beverages, and cocktails
- Asked to be Pool Service Manager
- Top sales for recreation staff
- Waited on large parties including birthdays, tennis tournaments, and private events
- Placed, delivered, and bused all orders
- Relief pool deck manager.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Manager
Clubsport (Bay Club)of Pleasanton, Bay Club
06.2000 - 09.2006
- Managed employees in all areas of club supervising, breaking, and attendance
- Crossed trained to work in all departments to fill in for missing employees
- Prepared and opened health club every day
- Reconciled all opening registers
- Handled all first aide and emergencies.
Assistant Manager/Site Supervisor
Starbucks Coffee Company
09.1995 - 10.1998
- Trained all employees
- Promotes 7 employees to shift supervisors
- Scheduled all employees every week
- Ordered all supplies needed to run the store
- Made daily bank deposits for the store
- Hiring and disciplinary plans for team members.
Server / Cocktail
Hyatt Manchester
08.1992 - 09.1995
- Top of the Hyatt Location serving convention based customers
- Recognized for highest Top Shelf sales
- Recognized for “Top of Hyatt Service”
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Elementary School Teaching
San Diego State University
San Diego, CA05.1993
Skills
- Food Delivery
- Order Delivery Practices
- Table Bussing
- Safe Food Handling
- Guest Engagement
- Wine Service
- Sales Expertise
Timeline
Server
Sunnyside, TS Restaurants
06.2023 - Current
Master Teacher
Tahoe Forest Hospital District
09.2020 - Current
Food Server
Poolside, Castlewood Country Club
05.2018 - 09.2018
Employment Training Specialist (Special Needs)
Pleasanton Unified School District
10.2006 - 05.2020
Manager
Clubsport (Bay Club)of Pleasanton, Bay Club
06.2000 - 09.2006
Assistant Manager/Site Supervisor
Starbucks Coffee Company
09.1995 - 10.1998
Server / Cocktail
Hyatt Manchester
08.1992 - 09.1995
Bachelor of Arts - Elementary School Teaching
San Diego State University
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