Heidi Slade
Yakima,WA
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvement and performance management.
Overview
11
11
years of professional experience
Work History
Director of Training
Domino's Pizza
10.2017 - 01.2019
- Assessed skill gaps for over 100 employees and developed training courses to meet identified needs.
- Delivered new employee onboarding and training sessions via Adobe.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Implemented new learning strategies depending upon employees' skill levels.
- Developed departmental systems and procedures to better align workflow processes.
- Trained employees during demonstrations, meetings, and workshops.
- Directed training programs and development paths for managers.
Store Manager
Domino's Pizza
10.2016 - 10.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise.
- Facilitate hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted sales, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Domino's Pizza
01.2008 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate Degree in Culinary Arts -
Brigham Young University - Idaho
Rexburg, IDSkills
- Adult Education
- Individual Trainings
- Building Upkeep
- Classroom Presentations
- On-The-Job Training
- Performance Management
- Providing Feedback
Timeline
Director of Training
Domino's Pizza
10.2017 - 01.2019
Store Manager
Domino's Pizza
10.2016 - 10.2017
Assistant Manager
Domino's Pizza
01.2008 - 10.2016
Associate Degree in Culinary Arts -
Brigham Young University - Idaho