Heidi Smith

• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Collected, compiled, and entered logistic data for over 400 parkers in an automated parking system.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Scheduled office meetings and client appointments for staff teams.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Created and maintained databases to track and record customer data.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Created and maintained databases to track and record customer data.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly, and escalated key issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
• Kept all patient information secure and confidential.
• Executed billing tasks and recorded information in company databases.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Determined proper codes for medical records and patient services.
• Followed up with appropriate parties to obtain prompt payments.
• Reduced billing errors by implementing strict policies and systematic procedures.

• Managed high-volume phone lines while maintaining professionalism under pressure, ensuring efficient call routing and accurate documentation of issues.
• Acted as a liaison between customers and various internal departments, facilitating communication to ensure timely resolution of issues and concerns.
• Conducted regular follow-ups with clients, ensuring their needs were successfully addressed and resolved.
• Increased customer retention by providing exceptional service and fostering positive relationships.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Responded to customer calls and emails to answer questions about products and services.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
• Kept all patient information secure and confidential.
• Executed billing tasks and recorded information in company databases.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance to obtain timely and accurate payments.
• Researched and resolved billing discrepancies to enable accurate billing.

• Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
• Processed client payments and updated accounts.
• Cultivated strong business alliances internally as well as externally creating an environment conducive towards mutual success.
• Contributed to team objectives in fast-paced environment.
• Recorded accurate and efficient records in customer database.

• Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
• Acted as an advocate for clients during creditor negotiations, working towards mutually beneficial agreements that facilitated debt resolution.
• Stayed up-to-date on financial products and consumer rights.
• Identified healthcare resources and programs for patients unable to meet financial obligations.
• Studied financial documents to identify potential areas needing improvement.

• Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
• Posted payments and processed refunds.
• Monitored flags and resolved urgent items with accuracy and efficiency.
• Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, and offering constructive feedback on department processes, systems, and tools for achieving objectives more effectively.
• Electronically submitted bills according to compliance guidelines.

• Facilitated smooth month-end closing processes by coordinating effectively with other finance team members to reconcile outstanding balances accurately before deadlines were met consistently each period.
• Managed a high volume of complex accounts, diligently addressing all aspects of billing while maintaining exceptional attention to detail.
• Reduced payment disputes by ensuring timely and accurate invoicing, and closely monitoring accounts receivable.
• Liaised between medical records department and other departments to ensure seamless coordination on matters related to billing operations.
• Used data entry skills to accurately document and input statements.

• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Provided medical billing and coding duties.
• Contacted insurance companies for patient medical billing operations.
• Ensured accurate coding of diagnoses and treatments by working closely with medical billing specialists.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.

• Collaborated on collection and dispute resolution issues.
• Monitored accounts receivable aging and worked with various areas to address business needs.
• Prepared accounts receivable-related journal entries for accounting month-end close.
• Facilitated clear communication between company representatives and clients regarding billing discrepancies, leading to swift resolutions.
• Worked with customer to create debt repayment plan based on current financial condition.

Submitted claims to insurance companies.

• Maintained a high level of confidentiality when handling sensitive financial information and records.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Filed appeals on denied accounts based on payor type,

• Answered a constant flow of customer calls with minimal wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.