HEIDI SOPP
East Wakefield,NH
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
37
37
years of professional experience
Work History
OWNER/DIRECTOR
GARDEN CITY CHILDRENS CENTER
Beverly, MA
07.2004 - 07.2023
- Managed daily operations of children's center to ensure smooth functioning.
- Developed engaging educational programs for children to enhance learning experiences.
- Supervised staff to maintain high standards of care and safety practices.
- Collaborated with parents to address concerns and provide updates on children's progress.
- Implemented policies and procedures to comply with state regulations and licensing requirements.
- Organized community events to foster relationships and promote the center's mission.
- Trained new employees on best practices for child care and center operations.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Conducted performance reviews for employees on a regular basis.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated staff training sessions to improve educational methodologies and techniques.
- Led team meetings to discuss program updates, challenges, and collaborative solutions.
OWNER/DIRECTOR
BRIGHT BEGINNINGS CHILD DEVELOPMENT CENTER
Beverly, MA
11.1994 - 06.2004
- SAME EXPERIENCE AS LISTED UNDER GARDEN CITY CHILDRENS CENTER. I CLOSED BRIGHT BEGINNINGS TO BUILD A NEW AND LARGER CENTER WITHIN THE SAME TOWN.
TRAVEL AGENT
GARBER TRAVEL
Boston, MA
03.1988 - 09.1994
- Coordinated travel arrangements for clients, including flights, hotels, and transportation.
- Provided expert advice on destinations, attractions, and local customs to clients.
- Researched and evaluated travel packages to ensure quality offerings for customers.
- Managed client relationships by addressing inquiries and resolving travel-related issues.
- Utilized booking software to create itineraries tailored to client preferences and budgets.
- Negotiated rates with vendors to secure the best deals for travelers.
- Assisted clients in obtaining necessary travel documents, such as visas and insurance.
- Researched availability of airfare and hotel rooms using reservation systems.
TRAVEL AGENT
SHORELINE TRAVEL
Lynn, Massachusetts
07.1986 - 03.1988
- Coordinated travel arrangements for clients, including flights, hotels, and activities.
- Assisted clients in obtaining necessary travel documents, such as visas and insurance.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Created travel itineraries and made adjustments to meet client specifications.
- Researched availability of airfare and hotel rooms using reservation systems.
Education
Some College (No Degree) - Education Administration
Endicott College
Beverly, MASome College (No Degree) - Education
North Shore Community College
Danvers, MASkills
- Educational programming
- Financial management
- Staff training
- Policy development
- Customer relationship management
- Curriculum development
- Customer service
- Classroom organization
- Data entry
- Staff supervision
- Employee training
- Documentation and recordkeeping
- Child behavior management
- Event planning
Affiliations
- HIKING, BIKING, PICKLEBALL, TRAVEL AND SPENDING TIME WITH MY FAMILY
References
References available upon request.
Timeline
OWNER/DIRECTOR
GARDEN CITY CHILDRENS CENTER
07.2004 - 07.2023
OWNER/DIRECTOR
BRIGHT BEGINNINGS CHILD DEVELOPMENT CENTER
11.1994 - 06.2004
TRAVEL AGENT
GARBER TRAVEL
03.1988 - 09.1994
TRAVEL AGENT
SHORELINE TRAVEL
07.1986 - 03.1988
Some College (No Degree) - Education Administration
Endicott College
Some College (No Degree) - Education
North Shore Community College