Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

HEIDI SPRISTER

SUMMITVILLE,IN

Summary

Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Customer Service Advisor

Concentrix
07.2020 - 02.2024
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained [Number] minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintained up-to-date knowledge of product and service changes.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Increased efficiency and team productivity by promoting operational best practices.

Machine Operator

Red Gold
06.2014 - 01.2019
  • Contributed to reduced waste generation by implementing recycling initiatives within the workspace.
  • Kept detailed production records and identified hold-ups.
  • Quickly shut down equipment in emergency situations following protocols.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Operated multiple machines simultaneously to meet production requirements.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.

Phlebotomist

Community Hospital Anderson
11.2010 - 04.2014
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
  • Assisted in training and onboarding new phlebotomists.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Verified patients' identification for proper sample collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Education

GED -

MADISON GRANT JR AND SR HIGH SCHOOL
FAIRMOUNT, IN
06.1997

Skills

  • Conflict Resolution
  • wpm Typing Speed
  • Account updating
  • Call triaging
  • Microsoft Exchange
  • Microsoft Outlook
  • Critical Thinking
  • Customer Education
  • Complaint Investigation
  • Data Collection
  • Money handling abilities
  • Order Processing
  • Call Center Operations
  • Customer Data Confidentiality
  • Computer Skills
  • Payment Processing
  • Salesforce CRM
  • Product and service solutions
  • Medical terminology knowledge
  • Computer Proficiency
  • Microsoft PowerPoint
  • Microsoft Excel
  • Spreadsheets

Timeline

Customer Service Advisor

Concentrix
07.2020 - 02.2024

Machine Operator

Red Gold
06.2014 - 01.2019

Phlebotomist

Community Hospital Anderson
11.2010 - 04.2014

GED -

MADISON GRANT JR AND SR HIGH SCHOOL

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