Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Stowell

Rochester,NY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

34
34
years of professional experience
1
1
year of post-secondary education

Work History

Administrative Assistant

URMC
08.2003 - Current
  • Schedules and organizes complex activities such as meetings, travel, conferences and department activities
  • Performs desktop publishing
  • Creates and develops visual presentations
  • Establishes, develops, maintains and updates filing system
  • Answers phones, takes messages or fields/answers all routine and non-routine questions
  • Acts as a liaison with other departments and outside agencies
  • Handles confidential and non-routine information and explains policies when necessary, including assisting in maintaining the URMC policy and guideline database
  • Works independently and within a team on special nonrecurring and ongoing projects
  • Acts as project manager for special projects, which may include planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, creating brochures (GRQC, HANYS, MCIC, NYSDOH)
  • Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc
  • Proofreads copy for spelling, grammar and layout, making appropriate changes
  • Attends, participates and coordinate various meetings including Medical Executive Committee meetings
  • Handles all Patient Safety Grand Round paperwork including speakers, catering, CME credits and various reports
  • As well as other major seminars throughout the Quality Institute
  • Coordinate all malpractice premium differential information for entire URMFG
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Project Coordinator

Gannett
04.1990 - 12.2002
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Education

Some College (No Degree) -

Canisius College
Buffalo
08.1989 - 05.1990

Skills

Computer Skills

Clerical Support

Event Coordination

Professional Communication

Scheduling and calendar management

Time Management

Customer and client relations

Timeline

Administrative Assistant

URMC
08.2003 - Current

Project Coordinator

Gannett
04.1990 - 12.2002

Some College (No Degree) -

Canisius College
08.1989 - 05.1990

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Heidi Stowell