Heidi Suhrke
CNA
De Pere,WI
Summary
Motivated Store Manager with 16 years retail experience, 11 years being in management. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
16
16
years of professional experience
Work History
Retail Store Manager/Business Account Executive
Spectrum
Green Bay, WI
11.2020 - 07.2023
- Manage store organization, maintenance and purchasing functions.
- Train and develop team members in successful strategies to meet operational and sales targets.
- Manage busiest store in Wisconsin with 140% average in sales targets.
- Run our sales floor to ensure each customer is having a great experience. Average of 150 customers per day.
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Resolve customer service issues promptly.
- Oversee employee performance, correct problems and increase efficiency to maintain productivity targets.
- Complete weekly store inventories.
- Manage inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Retail Store Manager
Sprint / T-Mobile
Green Bay, WI
10.2007 - 11.2020
- Surpass monthly sales targets with an average of 125%+ composite goal attainment and Region leading sales performance.
- 100% floor leadership to offer hands-on assistance to customers, assessing needs and to help close down sales. Nobody walks until the manager talks.
- Coaching sales reps to exceed their goals along with methods for handling various aspects of sales, complicated issues and difficult customers.
- Recruit, retain and develop top talent.
- Contact existing and current customers to always keep a pipeline.
- Grew small business sales by knocking on doors, building relationships and asking for referrals from current business accounts.
- Helped create the T-Mobile Corporate footprint in Wisconsin.
- Sales operations leader along with audit compliance.
- Manage all aspects of store operations, including organization, maintenance and increasing revenue.
Education
ACRRT Certification/CA Radiology - X-Ray Tech
Wisconsin Chiropractic Association
Madison, WI06.2002
Skills
- Communication and relationship building
- Energetic leader
- Extremely motivated
- Coaching and Mentoring
- Focus and Follow-Through
- Records Organization and Management
- Complaint Resolution
- Cost Control
- Financial Statement Review
- Goal oriented
- Organized
- Strong multi-tasking
- Sociable
- Passionate
Accomplishments
- Top 5% in the company for devices sold
- Pinnacle Winner
- 10+ Elite Winner
- Store was #1 in the company 3 months in a row, received an award from the CEO in person
- Manage the largest Sales and Service and Repair store in Wisconsin
- Developed 5 Retail Store Managers in 7 years
Timeline
Retail Store Manager/Business Account Executive
Spectrum
11.2020 - 07.2023
Retail Store Manager
Sprint / T-Mobile
10.2007 - 11.2020
ACRRT Certification/CA Radiology - X-Ray Tech
Wisconsin Chiropractic Association
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