Heidi Swan
EULESS,TX
Summary
With a proven track record at UZURV, I excel in vehicle maintenance and customer satisfaction, demonstrating advanced navigation skills and a problem-solving capacity. My experience spans driving, healthcare, and retail, showcasing my ability to secure loads safely and foster positive interactions. Achievements include enhancing fleet operations and driving client satisfaction through exceptional service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Driver
UZURV
Richmond , Virginia
12.2024 - Current
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Adhered to all company policies and procedures related to safe driving practices.
- Advised management on any potential issues related to the fleet operations.
- Provided customer service support during pick up and delivery activities.
- Transported clients to specified destinations safely and on-time.
- Conducted regular vehicle maintenance such as oil changes, tire rotations.
- Monitored fuel consumption levels, tracked mileage, and recorded data into a logbook for reimbursement purposes.
- Identified needs of customers promptly and efficiently.
CNA
North Texas Senior Care
Fort Worth, TX
02.2020 - Current
- Provided emotional support to family members during difficult times.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Used mobility devices to transport patients.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented patient care services by charting in designated areas.
- Observed and reported unusual symptoms and changes to charge nurse.
- Educated patients on self-care techniques that would help them maintain their independence.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Supported non-ambulatory residents in range of motion exercises.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Distributed drinking water and nourishment to residents.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Planned and served meals and snacks to patients according to prescribed diets.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted residents in preparing for activities and social programs.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Warehouse Clerk
Grainger Distribution Center
Arlington, TX
05.1997 - 02.2000
- Organized deliveries by sorting and stocking receivables
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Sales Associate
Target
Arlington, TX
02.1997 - 06.1999
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Greeted customers to determine wants or needs.
Education
Some College (No Degree) - Certified Nursing Assistant
Arlington Career Institute
2201 E Lamar Blvd Suite 150 Arlington, Tx 76006Skills
- Vehicle maintenance
- Accident prevention
- Load securing proficiency
- Hazardous materials handling
- Basic mechanical skills
- Advanced navigation skills
- Problem-solving capacity
Certification
- American Sign Language and CNA Certificates
Timeline
Senior Driver
UZURV
12.2024 - Current
CNA
North Texas Senior Care
02.2020 - Current
Warehouse Clerk
Grainger Distribution Center
05.1997 - 02.2000
Sales Associate
Target
02.1997 - 06.1999
Some College (No Degree) - Certified Nursing Assistant
Arlington Career Institute
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