Heidi Swift
SUFFOLK,VA
Summary
Versatile professional with a background in special education at Suffolk Public Schools, adept in curriculum adjustments and exceptional in conflict resolution. Proven track record of enhancing student learning outcomes and IEP implementation, achieving 100% end-user satisfaction in supply chain management. Skilled in data management and fostering significant improvements in educational and operational strategies.
Overview
24
24
years of professional experience
Work History
Special Education Teacher
Suffolk Public Schools
02.2017 - Current
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught students across multiple classifications and degrees of special needs.
Customer Service Representative
APAC Customer Services
07.2016 - 01.2017
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Storekeeper
US Navy
07.2000 - 01.2006
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Validated inventory levels and updated systems using handheld devices.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Built long-term relationships due to prompt and courteous service.
- Tracked and managed transfer paperwork such as packing lists.
- Provided customers with status updates for tracked packages.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Managed inventory levels to verify availability of stock for customer orders.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Updated and maintained databases to track shipments and inventory.
- Built and established relationships with staff and vendors.
- Monitored performance of logistics operations to identify areas for improvement.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Created and managed budgets related to logistics and transportation.
- Studied data to identify trends and patterns in transportation activity.
- Monitored and adjusted inventory levels according to demand.
- Implemented systems and procedures for accurate data collection and reporting.
Education
No Degree - Special Education Licensure
Old Dominion University
Norfolk, VA09.2020
Skills
- Instructional Strategies
- Curriculum Adjustments
- IEP and BIP implementation
- Excellent classroom management
- Individual Education Plans IEPs
- Skills Development
- Conflict resolution techniques
- Data Management
- Job readiness training
- Social Skills Development
- Differentiated Instruction
- Head Teacher Support
Timeline
Special Education Teacher
Suffolk Public Schools
02.2017 - Current
Customer Service Representative
APAC Customer Services
07.2016 - 01.2017
Storekeeper
US Navy
07.2000 - 01.2006
No Degree - Special Education Licensure
Old Dominion University
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