Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Swogger

AR Supervisor
Macclenny,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Precise Accounts Receivable Manager offering strength in account reconciliation and invoice collections. Superb communicator addresses delinquent payments with tact and diplomacy. Successful in managing staff of employees processing average of $90M monthly.

Overview

29
29
years of professional experience

Work History

AR Supervisor

Fanatics
Jacksonville, FL
02.2023 - Current
  • Conducted regular account reviews to identify potential issues early, enabling proactive resolution of problems.
  • Contributed to positive cash flow growth by consistently meeting or exceeding assigned collection targets.
  • Leveraged data analytics tools to identify trends in customer payment patterns, informing targeted collections strategies.
  • Spearheaded cross-departmental collaboration efforts to resolve complex billing discrepancies efficiently and effectively.
  • Collaborated with sales teams to address customer inquiries, resolving disputes promptly and professionally.
  • Mentored junior staff members, sharing best practices in credit management and collections techniques.
  • Analyzed financial statements for creditworthiness assessment, supporting informed decision-making on extending credit lines or pursuing collections efforts.
  • Implemented effective credit policies, reducing risk exposure while maintaining strong customer relationships.
  • Optimized the invoicing process through regular review of procedures and implementation of improvements as needed.
  • Reduced outstanding balances with diligent follow-up on overdue invoices.
  • Improved cash flow by diligently monitoring aged receivables and taking appropriate collection actions as needed.
  • Assisted in month-end closing activities, ensuring accurate financial reporting and timely reconciliations.
  • Provided exceptional customer service, addressing inquiries and resolving disputes professionally and promptly.
  • Verified discrepancies and resolved clients' billing issues
  • Processed incoming payments in accordance with established financial policies.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Credit Manager

Gorman Rupp Co
Mansfield, OH
02.2017 - 10.2022
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
  • Mentored junior team members in credit management best practices to enhance overall department performance.
  • Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
  • Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
  • Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Oversaw reporting, documentation and recordkeeping requirements for department.

AR Specialist

Warren Rupp Inc.
Mansfield, OH
04.2009 - 02.2017
  • Processed tax exempt certificates, coupons, and vendor credit inquiries.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
  • Conducted periodic reviews of client credit limits, recommending adjustments based on payment history analysis and risk assessment factors.
  • Performed targeted collections on past due accounts aged over 30 days.
  • Managed monthly reconciliation schedules for assigned accounts.
  • Maintained strict confidentiality of sensitive financial data and client information at all times, adhering to company policies and industry regulations.
  • Researched and resolved customer claims related to shortages, discount violations, and returns.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing, and resolving issues.
  • Enhanced cash flow through prompt follow-up on overdue invoices and regular communication with clients.
  • Contributed to the successful completion of internal audits by providing comprehensive documentation supporting all aspects of the AR function.
  • Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
  • Collaborated with sales teams to ensure proper documentation was provided for accurate invoicing and consistent revenue tracking.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

AP Clerk

Crane Plumbing
Mansfield, OH
06.1999 - 05.2008
  • Streamlined period-end closing activities ensuring timely completion of all required tasks related to accounts payable processing.
  • Maintained strong working relationship with vendors by proactively addressing payment-related inquiries and disputes.
  • Expedited payment processing by efficiently preparing weekly check runs, wire transfers, and ACH transactions.
  • Improved accuracy of invoice processing by diligently reviewing and verifying all documentation.
  • Optimized vendor payment terms negotiation process resulting in improved cash flow position for the company.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Matched purchase orders with invoices and recorded necessary information.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Receptionist

Corpad Company
Mansfield, OH
06.1996 - 06.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

High School Diploma -

Ontario High School
Ontario, OH
05.2001 - 05.1996

Skills

Payment reconciliation

Strong communication skills

Accounts receivable management

Invoice processing

Customer account maintenance

Month-end closing

Dispute resolution

Accounts receivable

Staff management

Account reconciliation

Auditing support

Timeline

AR Supervisor

Fanatics
02.2023 - Current

Credit Manager

Gorman Rupp Co
02.2017 - 10.2022

AR Specialist

Warren Rupp Inc.
04.2009 - 02.2017

High School Diploma -

Ontario High School
05.2001 - 05.1996

AP Clerk

Crane Plumbing
06.1999 - 05.2008

Receptionist

Corpad Company
06.1996 - 06.1999

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Heidi SwoggerAR Supervisor