Heidi Tanner
Wasilla
Summary
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Overview
16
16
years of professional experience
Work History
Business Office Manager
USPh
03.2016 - Current
- Managed a fast-paced central billing office for 10 physical therapy clinics in Anchorage, Wasilla and Palmer, as well as multiple locations in Idaho
- Handled payroll and human resource duties for business office staff
- Processed and posted all insurance and patient payments
- Maintained a clean AR for all clinics
- Worked closely with front office and support staff to maintain a cohesive team mentality
- Handled therapist credentialing with private networks and governmental agencies
- Billed primary, secondary and tertiary insurances, both electronically and paper
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
Patient Accounts Representative
USPh
04.2013 - 03.2016
- Worked in a fast-paced central billing office environment for 8 physical therapy clinics in Anchorage and Wasilla
- Handled all patient account collections
- Maintained clean AR in all clinics
- Assisted in managerial responsibilities
- Served on a team to evaluate new processes for efficient collection procedures
- Worked with the front desk in all clinics to ensure proper collection practices at the time of service
- Verified insurance benefits and corresponded with patients to ensure a seamless experience
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Streamlined billing processes for increased efficiency in managing patient accounts.
Receptionist
Excel PT, USPh
07.2012 - 04.2013
- Worked for a busy 4 therapist physical therapy office
- Maintained a calm, clean reception environment
- Answered a multiple line phone system
- Checked patients in and out
- Corresponded with referring physician offices regarding referrals and patient specific questions or concerns
- Handled and processed insurance claim forms
- Verified patient insurance benefits and collected over the counter payments accordingly
Receptionist
AK Fountain of Youth
08.2009 - 07.2012
- Answered multiple line phone system
- Checked patients in and out
- Certified in Fotona medical laser, and performed outpatient procedures
- Filed medical documentations into an electronic medical records system
- Handled all medical records requests from other offices
- Collected over the counter payments
- Handled all aesthetic supply and product ordering
- Maintained a monthly newsletter
- Attended Wasilla Chamber of Commerce and was a member of a local BNI group
Education
Associate of Arts -
University of Alaska Anchorage
12-2011
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
Timeline
Business Office Manager
USPh
03.2016 - Current
Patient Accounts Representative
USPh
04.2013 - 03.2016
Receptionist
Excel PT, USPh
07.2012 - 04.2013
Receptionist
AK Fountain of Youth
08.2009 - 07.2012
Associate of Arts -
University of Alaska Anchorage
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