Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Heidi Thoi

Summary

Dynamic professional with proven expertise in production management and quality control at Electronic Printing Solutions. Proficient in machinery operation and user research, enhancing workflows and driving design improvements. Experienced in design and marketing, delivering impactful visual solutions while promoting team collaboration and innovation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Production Assistant

Electronic Printing Solutions
San Diego, CA
10.2021 - Current
  • Promoted from temporary role to Production Assistant due to strong performance and adaptability.
  • Coordinated fulfillment of client-facing materials, ensuring accuracy and quality control.
  • Operated, maintained, and monitored production machines to meet project deadlines and uphold safety standards.
  • Organized inventory and executed data entry using Microsoft Excel and internal portals.
  • Created shipping labels and processed high volumes of domestic and international shipments.
  • Collaborated with team members to streamline production schedules and train new staff.
  • Contributed to administrative functions, including phone handling and record management.
  • Supported daily production tasks across departments, enhancing overall workflow efficiency.

UI/UX Designer (Project)

Petco
San Diego, California
02.2025 - 04.2025
  • Collaborated with team to redesign Petco’s website: improving homepage layout, navigation, account management, and product filtering.
  • Conducted user research (surveys, interviews, usability testing, competitor analysis) to identify pain points and inform marketing-driven design decisions.
  • Presented weekly design updates and insights, integrating feedback to align user experience with brand and marketing objectives.
  • Created wireframes, prototypes, and utilized A/B testing to optimize website usability and visual appeal, boosting customer engagement.

Graphic Design and Printing Intern

Electronic Printing Solutions
San Diego, CA
02.2024 - 05.2024
  • Developed visual assets such as flyers, posters, packaging, digital graphics,
  • Prepared print-ready files with correct bleeds, crop marks, and resolution for production.
  • Operated printing equipment and facilitated setup processes.
  • Maintained organized digital asset libraries and managed inventory of printing supplies.
  • Collaborated with production team to align designs with brand standards and project goals.
  • Contributed creative ideas during brainstorming sessions for marketing campaigns.
  • Executed quality control checks on printed materials to ensure accuracy and consistency.

Education

Bachelor of Arts - Multimedia

SDSU
San Diego, CA
05-2024

Skills

  • Production management
  • Quality control
  • Machine operation
  • Administrative Proficiency
  • Data entry (Microsoft Excel)
  • Digital design (Adobe Creative Suite, Procreate, Autodesk Maya)
  • UI/UX and web design (Figma, Webflow)
  • User research
  • Market research (IBM SPSS)
  • Social media marketing (Social Media, Capcut)
  • Camera Operations

Certification

  • Social Media Marketing, Hubspot

Languages

Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Limited

Timeline

UI/UX Designer (Project)

Petco
02.2025 - 04.2025

Graphic Design and Printing Intern

Electronic Printing Solutions
02.2024 - 05.2024

Production Assistant

Electronic Printing Solutions
10.2021 - Current

Bachelor of Arts - Multimedia

SDSU

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Heidi Thoi