Summary
Overview
Work History
Education
Skills
Skills Summary
Accomplishments
Timeline
Generic
Heidi Thompson

Heidi Thompson

Olathe,KS

Summary

I am a motivated, personable, professional and hardworking individual. I am always looking to improve skills and knowledge to further my career. I have a successful employment history combined with a higher educational background. I quickly master new technologies and have completed several Microsoft Office courses and computer technology courses. I have a history of strong customer relationships and working well with people is a highlight of my personality.

Overview

31
31
years of professional experience

Work History

Assistant to Manager

Tyson
01.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.

Driver Manager

UPS
01.2019 - 01.2023
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
  • Addressed driver communications and provided required data to drivers.
  • Collaborated with human resources to recruit qualified drivers, leading to improved overall team performance.
  • Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.

Pepsico Sales/Reset Team
01.2016 - 01.2018

Gym lead

Boys and Girls OK Club House
01.2015 - 01.2018

Private Nanny
01.2014 - 01.2018

Bartending, Waitressing, Food Service Management

Bumpers Grill and Bar
01.1994 - 01.2016

Children’s Ministry

East Hill Church
01.2010 - 01.2013

Discover Card
01.1995 - 01.1998
  • Company Overview: NCSC
  • NCSC

Education

Medical Assisting and Health Information Technology -

Mount Hood Community College

Pre-Dental Hygiene -

PCC Sylvania

Skills

  • Hospitality Industry
  • Customer Service
  • Project management
  • Scheduling
  • Client point of contact
  • Management
  • Employee point of contact
  • Inventory
  • Hiring and Firing personnel
  • Accounting
  • Package car delivery
  • Warehouse
  • Shipping and Receiving
  • Restaurant and Bar service
  • Computer
  • Microsoft Office
  • Excel
  • Spreadsheet
  • PowerPoint
  • Typing
  • Programming
  • Computer forensics
  • Medical Office Procedures
  • General Office Procedures
  • Installation and Maintenance of Computerized Health Records
  • Insurance Billing and Coding
  • Front Office Operations
  • Gym Instructor
  • Curriculum creation
  • Compliance
  • Account Management
  • Account Collections
  • Credit Assistance
  • Sales
  • Merchandising

Skills Summary

20+ years of service, Project management reports, Scheduling, Client point of contact, Management, Employee point of contact, Inventory, Hiring and Firing personnel, Accounting, True, Shipping and Receiving, High volume, Microsoft Office, Excel, Spreadsheet, PowerPoint, Typing, Programming, Computer forensics, Medical Office Procedures, General Office Procedures, Installation and Maintenance of Computerized Health Records, Insurance Billing and Coding, Front Office Operations, Created curriculum Gym class, compliance with school standards as well as IRT, AED and CPR requirements, Account Collections, Credit Assistance, Clean up working for Discover card, True

Accomplishments

Cherry picker, certified forklift, certified AED and CPR certified Warehouse trainer in charge of writing SOP‘s LOA’s and the safety

Timeline

Assistant to Manager

Tyson
01.2024 - Current

Driver Manager

UPS
01.2019 - 01.2023

Pepsico Sales/Reset Team
01.2016 - 01.2018

Gym lead

Boys and Girls OK Club House
01.2015 - 01.2018

Private Nanny
01.2014 - 01.2018

Children’s Ministry

East Hill Church
01.2010 - 01.2013

Discover Card
01.1995 - 01.1998

Bartending, Waitressing, Food Service Management

Bumpers Grill and Bar
01.1994 - 01.2016

Medical Assisting and Health Information Technology -

Mount Hood Community College

Pre-Dental Hygiene -

PCC Sylvania

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