Heidi Thorp
Delano ,MN
Summary
Reliable Operations Specialist bringing 15+ years of expertise in Management for Real Estate & Multifamily sector businesses. Strong administrative skills, team player with outgoing, positive demeanor and proven skills in establishing rapport with staff and clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Specialist
ROERS Companies
Plymouth
02.2023 - Current
- Optimizes customer experience by delivering superior services and effectively troubleshoot issues.
- Assists various departments in Property Management with change by implementing new policies, improvement plans and expectations.
- Provides training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Motivates and mentors employees to maximize team productivity.
- Creates job aides, revise and write policies.
- Evaluates staff performance and provide coaching to address inefficiencies.
Property Manager
Bader (formerly Steven Scott)
St, Louis Park, MN
09.2018 - 01.2023
- Managed thriving community of 148 market rate luxury/affordable housing
- Schedule and supervise both maintenance and caretaking daily operations including renewal and vacant inspections while ensuring increased revenue and general performance is in line with company policies and standards
- Responsible for collection, processing and validation of federal affordable housing paperwork
- Comply with MN state guidelines for Section 42 program for 20% of building
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Elevated online presence with 4+ star Google Reviews
Property Manager
Dominium
Plymouth, MN
08.2016 - 08.2018
- Managed 132 unit, mixed market community with luxury apartments and affordable housing
- Developed and maintained strong relationships with tenants and vendors
- Responded in timely manner to tenants' needs to meet lease obligations
- Managed physical and financial performance of property in accordance with established budget
- Spearheaded and enforced Dog DNA program for safer and cleaner living community
- Enforced and rolled out MN Smoke-Free Policy in Public Housing
Multi-Site Property Manager
CAPREIT
Minnetonka, MN
01.2006 - 01.2009
- Proactively managed all aspects of multiple buildings and residential living, managed vendor relationships, analyzed market conditions, created marketing plans, advertising, and planned resident events
- Ensured high occupancy above 95% and low vacancy on 394 apartment homes
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Supervised eight staff members
Assistant Property Manager
CAPREIT
Burnsville, MN
01.2003 - 01.2006
- Planned and executed events and marketing programs
- Provided interior decorating services to property models at multiple locations
- Created signage and marketing material for displays
- Generated and maintained resident files from application through move out, scheduled all move-ins and move-outs, collected rental payments and managed delinquency
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Education
Real Estate License -
Kaplan University
Plymouth, MN 2006
Bachelor of Arts - Apparel And Textile Design
Concordia College
Moorhead, MN2002
Skills
- Leadership
- Operations coordination
- Administrative Support
- Marketing and Advertising
- Exceptional Oral and Written Communication Skills
- Interpersonal Skills
- Staff Management
- Financial budgeting and reporting
Certification
- Certified TCCS, Roers Companies - 2024
Hobbies
- Travel: make and plan annual trips with family and friends
- Artistic activities: scrapbooking, photography, event planning
- Community service: actively volunteer at a local animal shelters and foster homeless dogs
- Outdoor activities: walking, camping
Timeline
Operations Specialist
ROERS Companies
02.2023 - Current
Property Manager
Bader (formerly Steven Scott)
09.2018 - 01.2023
Property Manager
Dominium
08.2016 - 08.2018
Multi-Site Property Manager
CAPREIT
01.2006 - 01.2009
Assistant Property Manager
CAPREIT
01.2003 - 01.2006
Real Estate License -
Kaplan University
Bachelor of Arts - Apparel And Textile Design
Concordia College